Position Number: 001970
Vacancy Open to: All Candidates
Time-Limited: No
Department Homepage: https://dental.ecu.edu/
Advertising Department: DENTAL MEDICINE, SCHOOL OF
Division: Academic Affairs
Classification Title: 10422 Administrative Support Specialist
Competency Level: 2 - Journey
Working Title: Administrative Support Specialist - Journey - Sylva
Number of Vacancies: 1
Full Time Equivalent (FTE): 1.0
Full Time or Part Time: Full Time
Recruitment Range: $34,602 - $49,406
Anticipated Hiring Range:
Salary Grade Equivalency: NC09
Work Schedule: Monday – Friday
Work Hours: 8:00 a.m. – 5:00 p.m.
Position Location (City): Sylva
Job Category: Staff
Be a Pirate!
East Carolina University (ECU) is consistently ranked among the nation's top public universities for its commitment to research, innovation, social mobility, and public service. Classified as a R1 institution by the Carnegie Commission on Higher Education, ECU is among the top 5% of research universities in the United States, an elite designation reflecting the highest levels of research activity, funding, and doctoral output.
Founded in 1907, ECU is a public, four-year university located in Greenville, N.C., which is widely regarded as the cultural, educational, economic, and medical hub of eastern North Carolina. Through education, research, healthcare, community engagement, athletics, cultural enrichment, and service, ECU enhances the quality of life for its students, the state and communities around the world. It is a great place to work, teach, and learn.
ECU's commitment to impactful scholarship is further demonstrated through its repeated Carnegie Community Engagement Classification (2010, 2015, 2024), as well as its 2024 designation as a Carnegie Leadership for Public Purpose institution. These distinctions recognize the university's leadership in translating research into meaningful community partnerships and measurable societal benefits.
The university supports its workforce through a wide range of professional development opportunities designed to foster career growth and skill advancement. Eligible employees also benefit from a comprehensive benefits package that promotes a healthy work-life balance.
Primary Purpose of Organizational Unit
Academic Affairs, led by the Provost and Senior Vice Chancellor for Academic Affairs, comprises the university's colleges, schools and libraries, along with other academic support and administrative units. Academic Affairs works collaboratively to strengthen ECU's culture of academic excellence in line with our mission to be a national model for student success, public service and regional transformation.
The School of Dental Medicine's mission is to educate dental care providers (both dental students and residents) and to address the oral health care needs in rural populations of North Carolina. The school meets these missions by operating dental clinics that provide both educational experiences for the dental students and residents and provides dental care to the residents of North Carolina.
Community Service-Learning Centers are educational clinics across North Carolina that expand access to oral health care in rural communities. The CSLC's are staffed with faculty, residents, students, dental hygienists, dental assistants and business staff. Fourth-year dental students complete clinical rotations at the centers, gaining experience with various patient populations and complex dental needs. Through education and service, the centers support student learning, improve access to care, and advance oral health outcomes statewide.
Primary Purpose of Position
This position serves in a business support role for patients, dentists and other staff at the ECU School of Dental Medicine Community Service Learning Center located in Sylva to optimize practice policies and procedures. Reporting to the Business Services Coordinator, this position is involved in the following functions: registration, scheduling, cashiering, outpatient charge entry, telephone operations and third party payer authorization.
Key Responsibilities Include:
- Manages patient interactions, scheduling, payments, and information (40%)
- Maintains and analyzes patient, billing, and scheduling data (30%)
- Operates software and office equipment for clinic tasks (20%)
- Trains students and residents on front desk operations (10%)
Minimum Education, Knowledge, Skills, and Experience
High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
License or Certification required by statute or regulation: None
Preferred Education, Knowledge, Skills, and Experience: Healthcare experience
License or Certification required by the Department: None
Special Instructions to Applicant
- Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section.
- If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
- Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
- Applicants must be currently authorized to work in the United States on a full-time basis.
- Unless otherwise identified in the applicable job posting and consistent with University policy, the University will principally employ individuals who reside in the State of North Carolina to the greatest extent practicable. As such, most positions at East Carolina University require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire. Candidates should be prepared to relocate within a reasonable, agreed-upon time after an offer of employment has been made and accepted to meet this requirement.
Additional Instructions to Applicant
DENTAL MEDICINE SUPPORT POSTION – NOT SUBECT TO STATE HUMAN RESOURCES ACT.
Employment in this position provides eligibility to participate in the UNC Optional Retirement Program (ORP) which offers matching employer contributions and employee control of investment choices, along with eligibility to participate in various Voluntary Supplemental Retirement Plans (401k, 403b, 457). This position is not eligible to participate in the NC Teachers' and State Employees' Retirement System (TSERS). Additionally, this position offers multiple voluntary options for Medical, Dental, Vision, and Life Insurance as well as various supplemental plans including Critical Illness, Flexible Spending Accounts, Cancer, and Disability.
While this position is not automatically eligible for the NC Teachers' and State Employees' Retirement System (TSERS), new hires transferring from another North Carolina state agency and current ECU employees transferring internally who had been enrolled in TSERS in their previous employment will continue participation in TSERS. These individuals may be able to elect to participate in ORP if they had not been offered that option at the time of their initial enrollment into TSERS.
Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed.: 11/05/2026
Open Until Filled: No
Alternate option:
Nondiscrimination Statement
East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.
Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at [contact details available in the full listing] (Voice/TTY) or [contact details available in the full listing].
Eligibility for Employment
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.
Department for People Operations, Success, and Opportunity
If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at [contact details available in the full listing] or toll free at [contact details available in the full listing] or send an email to [contact details available in the full listing]. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.
To apply, visit https://ecu.peopleadmin.com/postings/98025
