Department: 244030 - Campus Health

Location: Raleigh NC

Essential Job Duties:
The Administrative Support Specialist provides administrative, financial, and patient account support that contributes to the efficient operation of Campus Health. The position supports financial and insurance-related processes, patient account functions, and day-to-day administrative operations while ensuring transactions and information are handled accurately and in accordance with university, departmental, and applicable policies and regulations.

As the Administrative Support Specialist, you will serve as a key point of contact for students, parents, faculty, staff, and visitors, providing timely, accurate, and courteous assistance regarding Campus Health services, policies, procedures, and operations. You will provide responsive administrative support across financial, insurance, patient accounts, customer service, and other front desk functions as needed, helping ensure information and transactions are processed efficiently and accurately while contributing to the overall effectiveness of Campus Health.

Key Responsibilities:

• Serve as a key point of contact for students, parents, faculty, staff, and visitors, providing timely, accurate, and courteous assistance regarding Campus Health services, policies, procedures, and operations.
• Provide administrative support across financial, insurance, patient accounts, and other front desk functions.
• Responsible for processing financial transactions, including purchase card reconciliation, small purchase vouchers, purchase order invoices, and MarketPlace orders.
• Support insurance-related functions, including verifying and maintaining patient insurance information.
• Provide responsive administrative support across a variety of operational needs to contribute to the overall effectiveness of Campus Health.

If you are an organized and service-oriented professional who enjoys supporting both people and day-to-day operations, this is an opportunity to contribute to the important work of Campus Health.

Other Work/Responsibilities:
In addition to the core responsibilities of this role, there may be occasional opportunities to take on additional duties. This offers an opportunity to build on your skills, explore new areas, and gain a deeper understanding of the department's operations.

Minimum Experience/Education:
High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Required Qualifications:
Experience verifying medical insurance eligibility and working with commercial health insurance plans.

Experience with financial systems.

Experience using an Electronic Medical Record (EMR) system.

Knowledge of HIPAA regulations and medical records confidentiality requirements.

Preferred Qualifications:

• Administrative support experience in a professional office or healthcare environment.
• Familiarity with verifying medical insurance eligibility and working with commercial health insurance plans.
• Proficiency using financial systems to process and maintain financial information.
• Familiarity with Electronic Medical Record (EMR) systems.
• Knowledge of HIPAA regulations and medical records confidentiality requirements.

Required license or certification:
N/A

Position Number: 00043692

AA/EEO Statement:
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Department: 244030 - Campus Health

Location: Raleigh NC

Essential Job Duties:
The Administrative Support Specialist provides administrative, financial, and patient account support that contributes to the efficient operation of Campus Health. The position supports financial and insurance-related processes, patient account functions, and day-to-day administrative operations while ensuring transactions and information are handled accurately and in accordance with university, departmental, and applicable policies and regulations.

As the Administrative Support Specialist, you will serve as a key point of contact for students, parents, faculty, staff, and visitors, providing timely, accurate, and courteous assistance regarding Campus Health services, policies, procedures, and operations. You will provide responsive administrative support across financial, insurance, patient accounts, customer service, and other front desk functions as needed, helping ensure information and transactions are processed efficiently and accurately while contributing to the overall effectiveness of Campus Health.

Key Responsibilities:

• Serve as a key point of contact for students, parents, faculty, staff, and visitors, providing timely, accurate, and courteous assistance regarding Campus Health services, policies, procedures, and operations.
• Provide administrative support across financial, insurance, patient accounts, and other front desk functions.
• Responsible for processing financial transactions, including purchase card reconciliation, small purchase vouchers, purchase order invoices, and MarketPlace orders.
• Support insurance-related functions, including verifying and maintaining patient insurance information.
• Provide responsive administrative support across a variety of operational needs to contribute to the overall effectiveness of Campus Health.

If you are an organized and service-oriented professional who enjoys supporting both people and day-to-day operations, this is an opportunity to contribute to the important work of Campus Health.

Other Work/Responsibilities:
In addition to the core responsibilities of this role, there may be occasional opportunities to take on additional duties. This offers an opportunity to build on your skills, explore new areas, and gain a deeper understanding of the department's operations.

Minimum Experience/Education:
High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Required Qualifications:
Experience verifying medical insurance eligibility and working with commercial health insurance plans.

Experience with financial systems.

Experience using an Electronic Medical Record (EMR) system.

Knowledge of HIPAA regulations and medical records confidentiality requirements.

Preferred Qualifications:

• Administrative support experience in a professional office or healthcare environment.
• Familiarity with verifying medical insurance eligibility and working with commercial health insurance plans.
• Proficiency using financial systems to process and maintain financial information.
• Familiarity with Electronic Medical Record (EMR) systems.
• Knowledge of HIPAA regulations and medical records confidentiality requirements.

Required license or certification:
N/A

Position Number: 00043692

AA/EEO Statement:
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.