600 staff across multiple sites.

As a core member of our administrative function, we deal with:

• Financial Administration: Accurately processing purchase orders, reconciling staff expenses, and managing credit card purchases in alignment with university guidelines.
• Query Resolution & Liaison: Acting as a reliable point of contact for internal staff and external customers; working closely with other University of Sheffield departments, such as the Central Payments Team, to resolve invoice queries.
• Enquiries: Efficiently managing and filtering general enquiries via email, phone, and face-to-face interactions to ensure a high-standard response.
• Team Contribution: Seamlessly collaborating with administrative colleagues to maintain a balanced workload and ensure the smooth continuity of daily operations.

To succeed in this position, you must bring a balance of professional administrative competence and excellent interpersonal skills. The ideal candidate will demonstrate:

• Outstanding Customer Service: Proven experience working in a customer-facing or front-of-house role with a professional, welcoming manner.
• Dynamic Teamwork & Initiative: A proven capability to collaborate productively within a close-knit team environment alongside the confidence to work independently using your own initiative when handling tasks.
• Technical Proficiency: Competence and practical experience navigating both Microsoft Office applications (Word, Excel, Outlook) and Google Suite applications (Docs, Sheets, Drive).
• Attention to Detail: Strong accuracy in numeric and financial data entry, essential for processing transactions and resolving invoice disputes.

600 staff across multiple sites.

As a core member of our administrative function, we deal with:

• Financial Administration: Accurately processing purchase orders, reconciling staff expenses, and managing credit card purchases in alignment with university guidelines.
• Query Resolution & Liaison: Acting as a reliable point of contact for internal staff and external customers; working closely with other University of Sheffield departments, such as the Central Payments Team, to resolve invoice queries.
• Enquiries: Efficiently managing and filtering general enquiries via email, phone, and face-to-face interactions to ensure a high-standard response.
• Team Contribution: Seamlessly collaborating with administrative colleagues to maintain a balanced workload and ensure the smooth continuity of daily operations.

To succeed in this position, you must bring a balance of professional administrative competence and excellent interpersonal skills. The ideal candidate will demonstrate:

• Outstanding Customer Service: Proven experience working in a customer-facing or front-of-house role with a professional, welcoming manner.
• Dynamic Teamwork & Initiative: A proven capability to collaborate productively within a close-knit team environment alongside the confidence to work independently using your own initiative when handling tasks.
• Technical Proficiency: Competence and practical experience navigating both Microsoft Office applications (Word, Excel, Outlook) and Google Suite applications (Docs, Sheets, Drive).
• Attention to Detail: Strong accuracy in numeric and financial data entry, essential for processing transactions and resolving invoice disputes.