Summary

The Admission Experience & Operations Specialist position reflects Skidmore’s commitment to delivering an exceptional experience to prospective students and their families while simultaneously managing critical operational work. This role is designed to be cross-functional and cross-trained. It consolidates the essential front-line and back-end functions that power the work of the Admission team: greeting and hosting visitors, managing inbound and personalized outbound communications, processing…

application materials, and supporting CRM data integrity.

Because this role is core to our campus-based service model—especially daily visit operations—it carries different expectations for work location and scheduling flexibility. Staff in this role are expected to be on campus Monday through Friday, without remote work days, in order to support visit activity.

Primary Job Duties

Deliver high-quality service across all communication platforms, including phone, email, and in-person, in alignment with office key performance indicators (KPIs) for timeliness and accuracy.
Welcome and assist prospective students and families on campus, contributing to Skidmore’s goal of providing a warm, personalized visit experience.
Perform daily data integrity reviews and application credential processing in Slate, ensuring accuracy and timely handling of all materials.
Rotate across core operational functions, including front-desk visitor management, email and phone coverage, and application/data processing.
Support admission events and enrollment-related programming, including shared coverage for Saturdays.
Help guide student Admission Ambassadors and Interns in coordination with the counselors who lead the Ambassador & Intern programs.
Stay current on office operations, procedures, and CRM protocols through active participation in the Operations Team.
Prepare packets, collate materials, lift and ship boxes, take inventory and stock shelves, maintain a clean and welcoming lobby environment.
Collaborate with the Slate Team to improve process efficiency and troubleshoot issues.
Serve as a backup and resource for colleagues across the Operations Team to ensure business continuity and consistent service delivery.

Skills & Qualifications

Demonstrated ability to manage both customer-facing and technical responsibilities with professionalism and precision.
Strong communication skills—written, verbal, and interpersonal—across a range of audiences.
Demonstrated ability to work effectively both independently and as part of a team to meet deadlines in a fast-paced, deadline-driven environment, and able to accommodate changing priorities.
Ability to listen and process guidance and training and then model that desired action or outcome reliably and with a high-level of accuracy, measured via KPIs, and ask for clarification or re-training as needed.
Detail-oriented, methodical, and thorough, ensuring data accuracy, integrity, and relevance.
Willingness and ability to learn new processes, methods, and approaches to doing the work as industry changes necessitate.
Experience with Technolutions Slate CRM, and/or the ability to learn new applications and/or platforms as needed.
Understanding that the role is forward-facing and requires constant interaction with external constituencies, necessitating in-person, on-campus presence.
Exercises discretion and follows established guidelines and procedures accurately; proactively identifies problems and offers input to solve complex problems; suggests ways to improve efficiency of own work and demonstrates the ability to adapt to process and technology changes.
Uses knowledge of best practices in customer service, as well as judgement and discretion, to respond to in-bound communications and visitor interactions with a high level of accuracy and attention to detail.
Balances competing demands and adapts workflow to the seasonal admission cycle with professionalism and efficiency.

Education & Experience

Associates degree and 3+ years of experience in admission or higher education environment, with related experience in admission systems and data or equivalent combination of college education and experience.

Physical Work Environment

This position is primarily office-based and requires frequent movement throughout the office and campus. The work environment includes multiple levels within the office space, and the ability to navigate stairs on a regular basis is required. The position also requires the ability to lift and move materials (e.g., boxes of admission materials) weighing up to 20 pounds.

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Admission Experience & Operations Specialist

Skidmore College

815 N Broadway, Saratoga Springs, NY 12866, USA

Summary

This is a Preview Listing…

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Admission Experience & Operations Specialist

Skidmore College

815 N Broadway, Saratoga Springs, NY 12866, USA

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Admission Experience & Operations Specialist

Skidmore College

815 N Broadway, Saratoga Springs, NY 12866, USA

Summary

This is a Preview Listing…

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Grants to USA Entities for Resource Management Research

Grants to USA Entities for Research on Engineering Systems

Grants to USA Entities for Advanced Materials Research

Grants to USA Entities for Intelligent Dynamic Systems Research

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Grants to USA Entities for Nanochemistry, Supramolecular, and Macromolecular Chemistry Research

Grants to USA IHEs, Nonprofits, and Tribes for Chemistry Research on Life Processes

Grants to USA Entities for Chemical Computational Methods, Models, and Theory Research

Related Conferences

2026 AAA Annual Meeting: On the Verge

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Admission Experience & Operations Specialist

Skidmore College