Triage calls, answer questions, and provide information to high
school counselors, organizations, and alumni about the admissions
process
Compose, edit, proofread, and prepare email correspondence and
other materials
Assist prospective and admitted student contact with academic
departments and other offices
Participate in on-campus Visitas weekend, welcoming and
checking in admitted students
Arrange overnight hosting for admitted students unable to
attend Visitas
Handle set-up (e.g., audio-visual, space) for daily information
sessions; assist with logistics for on-campus recruitment and yield
events
Maintain inventory of admissions publications
Arrange room reservations for space in Agassiz House
Proactively contribute to the improvement of office
operations
Gather and maintain data on visitor inquiries and
engagement
Make suggestions and contribute content for Harvard College
website and marketing materials, based on Visitor Center inquiries
and information requests
Ensure compliance with admissions requirements and/or
policies
May assist in training student employees and temporary
workers
Perform additional duties as needed
Working Conditions:
- Work is typically performed in an office setting, but may be
remote hybrid, as directed by FAS.
- This position is public-facing and will require the candidate
to work at least three days per week at the Visitor Center in
Cambridge, MA.
- Any remote work must be performed in a state in which Harvard
is registered to do business (including, but not limited to, CT,
MA, MD, ME, NH, NY, RI, and VT)
Physical Requirements:
- Work will require sitting, near vision use for reading and
computer use for extended periods of time, lifting (approximately
20 to 30 pounds), bending, and other physical exertion.
Qualifications
Basic Qualifications (
required)
:
- Three or more years of experience. (Education beyond high
school may count toward experience.)
Additional Qualifications and Skills (
preferred)
:
- Bachelor's degree preferred
- Excellent communication (both oral and written) and
interpersonal skills, especially with a wide variety of
constituents from diverse backgrounds
- Ability to exercise professional judgment and tact, as well as
handle complex and confidential information with discretion.
- Strong attention to detail, organizational skills, and
follow-through.
- Ability to work independently and as a member of a team with
minimal supervision in a fast-paced and demanding environment.
- Ability to manage large volumes of work and meet shifting
deadlines with flexibility and poise
- Previous experience providing a high level of customer service
in a busy office preferred.
- Computer literacy and ability to learn new applications and
systems quickly; experience with Microsoft Office and email
applications; knowledge of Slate InBox a plus.
- Ability to work during Visitor Center hours of operations
(typically, 9 am to 5 pm, weekdays) and overtime during peak
periods, as well as some weekends and holidays as needed.
Additional Information
- Standard Hours/Schedule: 35 hours per week
- Visa Sponsorship Information: Harvard University is
unable to provide visa sponsorship for this position
- Pre-Employment Screening: Identity, Education, Criminal
and Reference checks required.
Other Information:
- In order to be considered for this position, please demonstrate
basic qualifications are met.
- Applicants MUST submit a cover letter in addition to
their resume in order for their application to be
reviewed.
- This position has a 3-month orientation and review period.
- All formal offers will be made by FAS HR.
Work Format Details
This position has been determined by school or unit leaders that
some of the duties and responsibilities can be effectively
performed at a non-Harvard location. The work schedule and location
will be set by the department at its discretion and based upon
operational needs. When not working at a Harvard or
Harvard-designated location, employees in hybrid positions must
work in a Harvard registered state in compliance with the
University’s Policy on
Employment Outside of Massachusetts .
Additional details will be discussed during the interview process.
Certain visa types and funding sources may limit work location.
Individuals must meet work location sponsorship requirements prior
to employment.
Salary Grade and Ranges
This position is salary grade level 053. Please visit
Harvard's Salary Ranges to view the
corresponding salary range and related information.
Benefits
Harvard offers a comprehensive benefits package that is designed to
support a healthy work-life balance and your physical, mental and
financial wellbeing. Because here, you are what matters. Our
benefits include, but are not limited to:
- Generous paid time off including parental leave
- Medical, dental, and vision health insurance coverage starting
on day one
- Retirement plans with university contributions
- Wellbeing and mental health resources
- Support for families and caregivers
- Professional development opportunities including tuition
assistance and reimbursement
- Commuter benefits, discounts and campus perks
Learn more about these and additional benefits on our
Benefits & Wellbeing
Page .
EEO/Non-Discrimination Commitment Statement
Harvard University is committed to
equal opportunity and
non-discrimination . We seek talent
from all parts of society and the world, and we strive to ensure
everyone at Harvard thrives. Our differences help our community
advance Harvard's academic purposes.
Harvard has an
equal employment opportunity policy
that outlines our commitment to prohibiting discrimination on the
basis of race, ethnicity, color, national origin, sex, sexual
orientation, gender identity, veteran status, religion, disability,
or any other characteristic protected by law or identified in the
university's
non-discrimination policy . Harvard's
equal employment opportunity policy
and
non-discrimination policy help all
community members participate fully in work and campus life free
from harassment and discrimination.
