Admissions - Assistant Director of Campus Experience and Engagement
Position Information
Position Title
Admissions - Assistant Director of Campus Experience and Engagement
Classification Title
Hourly Part Time (.1-.74 FTE)
Department
Admissions
Job Description
The Assistant Director of Campus Experience and Engagement is responsible for coordination of the on-campus experience for Admissions visitors.
Primary functions of this position include implementing the on-campus experience of over 1,500 individualized on-campus visitors per year, leading our front desk, partnering with the tour guide management team and tour guides, and managing the “opening shot” and first impression of visitors.
This role reports to the Director of Campus Experience & Engagement and will also work closely with members of the Campus Experience & Engagement Team and other members of the Admissions team.
Responsibilities
- Implement on-campus visit experiences – individual and group
- Manage visitors’ first and ongoing impressions by engaging Admissions staff & students
- Coordinating the lobby experience
- Maintain individual and group visit attendance data in Slate
- Maintain documentation of position responsibilities
- Cross-train on duties of other Campus Experience and Engagement team members
- Partner with tour guide management team and student tour guide team to ensure that all guests to the college feel welcome and are given responsive, courteous, inclusive, and hospitable service at all times
- Engage families during breaks in the schedule or while waiting for appointments, sharing personal experiences and knowledge of the college search process as appropriate
- Help ease the student (visitor) through their day by being aware of all schedules/scheduling changes and anticipating the needs of families and admissions staff as lobby traffic ebbs & flows
- Lead the development and execution of department-specific visit experiences in collaboration with the Visits Team
- Handle questions and problems calmly and with efficiency
- Work in partnership as an integral member of Campus Experience and Engagement team
- Other duties as needed and assigned
Qualifications
- Bachelor’s degree required.
- Must have customer service experience & the ability to converse with a diverse number of people
- Experience with Google suite software is a plus.
- Excellent communications skills, both written and verbal, are essential with a strong attention to detail.
- Must be able to reflect the mission of Hope College in words and action
- Previous experience using Technolutions Slate preferred (if not, training will be provided).
- Strong analytical skills, critical thinking, and the ability to self-start/multitask.
- Demonstrated “collaborative partner“ customer service approach.
- Event coordination and implementation experience preferred.
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