Job Responsibilities
Reporting to the Assistant Director of Admissions, this position serves as a primary point of contact for prospective and current students, guiding them through the enrollment process from application to registration. This role supports a high-volume, student-facing environment and ensures a seamless, accurate, and student-centered admissions experience. The coordinator exercises independent judgment in reviewing applications, identifying discrepancies, applying institutional policies, and…
determining appropriate next steps while maintaining compliance and delivering excellent customer service.
Key responsibilities include:
- Review and process admissions applications and supporting documentation, ensuring accuracy, completeness, and compliance with institutional policies; identify discrepancies and determine appropriate next steps, including communicating admissions decisions
- Guide students through each stage of the enrollment process (application, testing, orientation, and registration), including assisting with application systems and document submission while responding to inquiries via phone, email, and in person
- Maintain accurate student records through data entry, document management, and imaging systems, ensuring proper handling and retention of records
- Collaborate with campus partners and serve as a resource on admissions policies and procedures, helping resolve complex issues and support consistent processes across the college
- Deliver high-quality customer service in a fast-paced environment, including front desk support, use of student systems and call management tools, and handling sensitive information in accordance with FERPA guidelines
- Participate in professional development, serve on committees as appropriate, and assist with or deliver training and workshops to support consistent processes; perform other duties as assigned
Minimum and Additional Requirements
A bachelor’s degree and experience in student services programs.
Preferred Qualifications
A bachelor’s degree and at least two (2) years of experience in student services programs, admissions, or a related area is preferred. Experience working in higher education or in a high-volume, student-facing office environment is strongly desired. Candidates with knowledge of ERP or student information systems (preferably Ellucian Colleague), proficiency in Microsoft Office applications, and experience with database systems, document imaging software, or call management systems are highly valued.
The ideal candidate will demonstrate excellent data entry and document management skills, as well as strong interpersonal, written, and verbal communication abilities. Exceptional customer service skills and the ability to effectively handle sensitive and confidential information are essential. The ability to prioritize, manage multiple tasks, and exercise sound judgment in a fast-paced environment is critical. Strong analytical and problem-solving skills are highly desirable. Fluency in Spanish is a plus.
