"Admissions Counselor I"

Job Summary

Reporting to the Associate Director of Admissions, the Admissions Counselor I represents Naropa University to prospective students and organizations. Their primary role is to convert inquiries into applicants into enrolled students. The successful Admissions Counselor I exhibits superior customer service skills and professionalism throughout a multitude of daily interactions and communications with prospective students, including phone and video calls, texts, emails, and information sessions. They balance daily proactive and reactive communication, must have an eye for detail, and be comfortable utilizing various software platforms, including a Customer Relationship Management (CRM) system. Candidates must demonstrate an ability to work independently as well as collaboratively with team members, faculty, students, alumnx, administrators, and staff.

Job Duties & Responsibilities

• Manages a portfolio of prospective students, including but not limited to recruitment, inquiry conversion, application review and processing, interview support, financial aid counseling, and yield work.
• Proactive outreach and responsive communication with prospective students at every stage of the admissions funnel.
• Develops and maintains relationships with prospective students and their support systems from the inquiry stage throughout the admissions funnel utilizing various communication tactics and platforms.
• Represents the University at recruitment and admissions events such as school visits, conferences, fairs, open houses, and receptions.
• Hosts group and individual information sessions in person and via video; leads campus tours.
• Maintains up-to-date information on Naropa's academic programs, policies, and student supports through attendance at University events and meetings; by developing relationships with students, faculty, and staff across the University; and with active participation on University committees and sub-committees.
• Coordinates and supports marketing efforts for assigned degree programs, including but not limited to ensure website and other marketing/communication materials are accurate and up to date.
• Provides admissions leadership for one or more of the following prospective student segments: veterans, international students, first-generation college students, students of color; online learners.
• Provides support for various campus admissions events as directed.
• Enters and maintains accuracy of student records in institutional databases, including biographical information, test and education records, supplemental application material processing, etc.
• Acts as Designated School Official to support incoming international students, including SEVIS training, reviewing documentation for international students, and issuing immigration documents.
• Other duties as assigned

Minimum Requirements:

• Bachelor's degree
• 1 - 2 years relevant experience in higher education, customer service, sales, or a related field.
• Ability to meet students where they are, actively listen, and treat others with kindness, compassion, and respect.
• Understanding of and commitment to upholding the vision and mission of Naropa University through aligned personal behaviors, actions, and communications.
• Higher personal level of motivation, strong sense of initiative and self-direction.
• Adaptability and agility through inevitable organizational change.
• Strong presentation and interpersonal skills. Comfortable speaking in front of groups and working one-on-one with prospective students.
• Intermediate knowledge of Microsoft Office Suite
• Intermediate understanding of CRM (Ellucian Recruit) and/or other database management systems.
• Ability to quickly learn various software systems and platforms with a sharp eye for detail.
• Valid Driver's License unrestricted for at least 3 years, a satisfactory driving record, and ability to drive locally and regionally as part of work activities; occasional travel (fewer than 5 days/year) may be required.
• All job candidates must demonstrate an appropriate level of understanding of and appreciation for the values of Naropa University and the capacity to demonstrate an integration and embodiment of these values as evidenced in work, communication, collaboration styles, and other general workplace behaviors.

Preferred Qualifications

• Experience using marketing automation/email platforms.
• Prior experience in contemplative or nontraditional education.
• Bilingual Spanish/English.

Physical Requirements & Environmental Conditions

During regular daily activities, employee must be able to do the following with or without reasonable accommodation: stand, walk, sit, handle/finger, bend at the waist, reach above shoulder level, kneel crouch, and interruptions/distractions.