A knowledge-sharing organization that works collaboratively with diverse partners.

Professional development opportunities and mentorship

A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

Essential Duties & Responsibilities

CRM Operations and Configuration

· Execute and monitor daily CRM activities, including rules, workflows, imports, and data updates, as directed by the Director.

· Configure forms, uploads, and queries in Slate to support recruitment and application processing needs.

· Perform data integrity checks and resolve errors in Slate and Banner systems including Axiom.

· Conduct annual Banner testing and assist with system updates and maintenance.

· Ensure orate with the Director to ensure all Slate components that students interact with meet ADA accessibility standards and comply with university accessibility guidelines.

Data Integrity and Quality Control

· Implement processes to ensure accurate and timely data entry for prospects, applicants, admits, and confirmed students.

· Run quality control reports and reconcile data discrepancies according to established standards.

Technical File Management and System Maintenance

· Manage technical file imports and data exchanges from external sources (e.g., test scores, transcripts) following established procedures.

· Monitor automated jobs and troubleshoot failed imports or processing errors.

Team Supervision, HR Coordination, and Training

· Provide daily direction and task-level supervision to the Data and Technology Team, including two Information Systems Specialists (Intermediate) and one Enrollment Services Assistant.

· Monitor team productivity and ensure adherence to timelines and quality standards.

· Develop and maintain user guides and training materials for CRM processes.

· Conduct training sessions for admissions staff on system functionality and updates.

Qualifications :

Minimum Requirements:

• Bachelor's degree and three years of related experience; or a combination of education and related experience.

Preferred Hiring Requirements:

• Five years of experience in information systems or enrollment technology, including supervisory responsibilities; or an equivalent combination of education and related experience.
  
  
• Strong technical skills in CRM systems (Slate preferred) and student information systems (Banner).
• Ability to create and maintain queries, reports, and workflows within CRM platforms.
• Excellent written and verbal communication skills for training and documentation.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of admissions processes and university policies.