Admissions Manager - Birmingham

Global Banking School

Working Pattern:Full-Time, 40hrs per week

Our Vision:Changing lives through education.

What The Admissions Department Do:The Department supports the business by evaluating and enrolling qualified students. It manages processing applications, advising prospective students, and ensures that enrolment targets are met in line with company strategy.

The role: Reporting to the Director of UK Admissions, the Admissions Manager facilitates the admissions process, ensuring a connected and seamless approach for applicants.

The Admissions Manager will be expected to contribute to the overall effective service delivery, providing information and support to ensure a high-quality admissions service is delivered.

Please note, we are unable to offer sponsorship for this position.

What The Role Involves:

• Managing and supporting the wider admission team to ensure the provision of an effective and efficient admissions service.
• Support GBS in meeting its targets for recruitment across all programmes.
• Maintain a thorough knowledge of the GBS admissions policy, including assessment, selection, and entry criteria.
• Ensure accurate input of applicant related data by the team and correction of applicant data to support statutory reporting requirements e.g. HESA Data Futures.
• Monitor service level agreements for enquiry through to offer acceptance, ensuring effective processing to agreed turnaround times.
• Process applications, verify qualifications, and ensure the validity of decisions and authenticity of results in line with GBS' admissions policy.
• Lead on reviewing and submitting applications to university partners within agreed timeframes.
• Manage and review complex cases relating to eligibility, seeking advice from Director of UK Admissions and University partners where appropriate.
• Work closely with the Director of UK Admissions and other key stakeholders to ensure that all departmental/faculty staff are briefed about processes and procedures.
• Assist in managing workflow and resource allocation within the team to ensure that decisions are confirmed within agreed timeframes. Highlighting to the Director of UK Admissions any issues that may impact on the allocation of resource within the team.
• Workload management of team - monitoring, setting objectives, adjusting team outputs as needed.
• Work closely with the Director of UK Admissions to ensure conversation strategies are properly implemented across all programmes.
• To support the Director of UK Admissions in providing regular updates based on the admissions dashboard.

Essential Skills and Experience:

• Degree, relevant professional qualification, or equivalent experience in relevant roles.
• Demonstrable experience of the workings of an Admissions or related team.
• Demonstrable experience of staff/team leadership.
• Experience of dealing with a wide range of demanding individuals and of resolving problems quickly and calmly.
• Experience of being administratively self-sufficient.
• Experience of prioritising and ability to balance a diverse workload while working with precision.
• Taking a pro-active approach to forward planning whilst remaining flexible to changing needs.
• Strong leadership skills.
• Good organisational and time management skills.
• Excellent customer service ethos at all levels.
• Ability to establish and maintain productive professional relationships.
• Ability to manage change and respond positively to new challenges.
• A flexible and adaptable attitude, including occasional evening and weekend working and off-site.
• Demonstrate a high level of integrity and honesty, and an ability to manage information confidentially and sensitively.

Desirable Skills and Experience:

• Project Management experience.
• Experience of Zoho CRM system.
• Knowledge of two or more languages.