Admissions Operations Mail Specialist

The Admissions Operations Mail Specialist supports the flow of high-volume documents, collaborates with student staff, and helps maintain accurate data within the university CRM. This role assists with mail operations, inventory coordination, and digital record systems, while providing day-to-day support to the imaging and application processing teams.

Essential Duties and Responsibilities

• Operations & Team Support: Assist with recruiting, training, scheduling, and guiding student workers who help with mail sorting, scanning, and data entry.
• CRM & Data Management: Support data updates and quality assurance efforts within the Salesforce environment.
• Mass Communication: Help prepare and execute mail merges using Microsoft Excel and Salesforce to produce admission letters and recruitment materials.
• Workflow Support: Offer troubleshooting assistance and operational support to document imaging and application teams, particularly during busy processing periods.
• Inventory Coordination: Monitor and help maintain appropriate stock levels of mailing supplies, brochures, and envelopes.
• Physical Mail Support: Assist with transporting, receiving, sorting, logging, and distributing incoming and outgoing mail and packages, including occasional use of university vehicles.
• Admissions Processing Support: Assist Admissions Specialists with application review preparation, data entry, document processing, and other operational tasks during peak admission cycles and high-volume processing periods to help maintain service levels and application turnaround times.

About us

For nearly 100 years, Embry-Riddle has been the world's leading aviation and aerospace university, educating more than 30,000 students across residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as through a global network of Worldwide locations and online programs. With more than 165,000 alumni around the world, our impact reaches every corner of the aerospace, aviation, defense and technology industries.

Today, our faculty, researchers and professional staff are advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems and next-generation engineering. Working alongside industry leaders, government agencies and innovators, they are solving real-world challenges and shaping the technologies that will define tomorrow.

Whether you are an educator, researcher, administrator, technologist or industry professional, your work at Embry-Riddle will contribute to something bigger than a job. Join a community driven by discovery, purpose and excellence—and help shape the future of aerospace.

• Generous Time Off: Enjoy up to 18 days of paid leave in your first year, including 3 days granted upon hire and 15 days accrued throughout the year. You'll also receive 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.
• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
• Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution – with no vesting period.
• Personal Leave: Relax with 15 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year.

Compensation

The hourly rate for this role is up to $19.23. The final offer will be based on the candidate’s skills, qualifications, and experience, as well as applicable state regulations, internal equity, and business needs, and may fall outside of the stated range.

Qualifications

• Education: High school diploma or equivalent required (associate’s degree preferred).
• Technical Experience: Strong working knowledge of Microsoft Excel (including functions such as VLOOKUPs, pivot tables, and mail merges). Salesforce experience is preferred.
• Credentials: Valid driver’s license with a good driving record for operating university vehicles.
• Leadership: Experience supporting or coordinating the work of student employees or temporary staff is helpful.

Key Skills for Success

• Clear Communication: Ability to communicate clearly and helpfully with student workers and collaborate across admissions teams.
• Attention to Detail: Careful and consistent approach to data management, inventory tracking, and document handling.
• Organizational Skills: Ability to manage multiple tasks and maintain an organized, well-functioning workspace.

Physical Demands

• Ability to lift, move, and carry mail bins and supply boxes (approximately 50 lbs).
• Comfort with extended periods of standing, walking, bending, driving, and reaching.

To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R311805. Please attach all relevant materials to your application when you apply online. Complete submissions include: Cover letter, Full CV, Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process).

Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday.