Provides comprehensive operational assistance for undergraduate
and graduate admissions, including, but not limited to,
coordinating applicant review workflows, monitoring application
progress, identifying outstanding or incomplete items, resolving
processing issues, and ensuring applications are processed
accurately and timely in accordance with CSU, university, and
applicable program admissions policies and procedures.
Coordinates the preparation of applications for admission
decisions, including, but not limited to, reviewing applicant
eligibility and application information, identifying complex,
exceptional, or non-routine cases, researching discrepancies, and
facilitating manual review and evaluation processes as needed to
ensure accurate and timely admission decisions.
Maintains the accuracy, completeness, and integrity of
applicant and admissions records, including, but not limited to,
updating and correcting applicant data, researching and resolving
record discrepancies, performing data cleanup and reconciliation,
and utilizing PeopleSoft, queries, reports, and other admissions
systems to monitor records and identify data or processing issues
requiring corrective action.
Performs and coordinates admissions processing for specialized
applicant populations and unique admission scenarios, including,
but not limited to, Dual Enrollment, Young Scholars, and other
special programs.
Responsibilities include reviewing applicant information,
manually creating applications and associated records, resolving
application and processing issues, and ensuring applicable CSU,
university, and program requirements are appropriately
applied.
Performs specialized admissions processing, data review, and
reconciliation activities, including, but not limited to, Associate
Degree for Transfer (ADT) cleanup, ERS processing, transfer
pathways, and related admissions functions. Reviews and validates
applicant and academic data, researches discrepancies, identifies
processing issues, and takes appropriate corrective action in
accordance with established policies and procedures.
Coordinates student conduct-related admissions processing,
including, but not limited to, reviewing applicant records for
required conduct information, checking existing student conduct
profiles, creating profiles when necessary, updating and
maintaining applicable information, and facilitating the
availability of accurate student conduct information for admissions
review and processing.
Performs admissions document processing activities, including,
but not limited to, maintaining transcript and academic document
data, updating applicant records, researching missing or
inconsistent information, reconciling transcript-related data, and
ensuring required documents and academic information are complete,
accurate, and available to facilitate application evaluation and
admissions processing.
Collaborates with Admissions staff, academic departments,
Information Technology, and other campus partners, including, but
not limited to, researching and resolving applicant, data, and
system-related issues; coordinating specialized processing needs;
participating in system testing and enhancements; and facilitating
solutions that promote accurate, consistent, and timely admissions
operations.
Assists in evaluating admissions workflows, procedures, and
business processes, including, but not limited to, identifying
recurring processing or data issues, recommending operational
improvements, documenting procedures, participating in the
implementation of process or system enhancements, and contributing
to improvements in operational efficiency, data quality,
consistency, and service to prospective students.
OFFICE OF ADMISSIONS SUPPORT
- Participates in all Office of Admissions, Enrollment
Management, and divisional staff development and staff meetings,
and attends major department events that promote the University
(e.g., Fall Preview Day and Spring Open House). Conducts testing of
admission systems and modifications (e.g. Cal State Apply
application, Bronco Applicant Portal (Slate), Peoplesoft processes,
etc.).
- Adheres to laws and policies established in regard to computer
data, records, accounting, and personnel by the California State
University, Cal Poly Pomona, and the Office of Admissions to show
sensitivity and appropriate conduct as a University employee.
- Adheres to and properly advises prospective and admitted
students regarding CSU residency policies.
- Performs administrative and programmatic duties as
assigned.
- Including but not limited to providing generalist support at
the department service desk, on telephones, and via other virtual
platforms.
- Responds to inquiries regarding the application process,
admission status, CSU eligibility, required documents, admission
appeal process, etc.
- Incumbent will perform customer service duties and support the
front-facing counter of Admissions on a rotation/as needed basis as
determined by the department management and leads and is based on
operational needs. Able to solve visitor inquiries such as
interpretation of student portal checklists, service indicators,
admissions statuses, enrollment appointments, etc.
- Maintains a broad understanding of the admission,
matriculation, mandatory orientation, and various enrollment
policies. To ensure compliance and maintain the integrity of
applicant and student records, staff members are strictly
prohibited from making unauthorized changes without explicit HEERA
permission.
QUALIFICATIONS:
- Bachelor's Degree - AND/OR the equivalent training and
administrative work experience involving study, analysis, and/or
evaluation leading to the development or improvement of
administrative policies, procedures, practices, or programs.
and
- Equivalent training and administrative work experience of one
year involving study, analysis, and/or evaluation leading to the
development or improvement of administrative policies, procedures,
practices, or programs.
- Working knowledge of general practices, program, and/or
administrative specialty.
- Basic knowledge of and ability to apply fundamental
concepts.
- Working knowledge of budget policies and procedures.
- Ability to learn, interpret, and apply a wide variety of
policies and procedures relating to and impacting the applicable
program, organizational unit, and/or administrative specialty.
- Knowledge of basic methods and procedures for research and
statistical analysis and the ability to apply them.
- Ability to analyze data and make accurate projections using
business mathematics and basic statistical techniques.
- Ability to organize and plan work and projects, including
handling multiple priorities.
- Ability to make independent decisions and exercise sound
judgment.
- Ability to compile, write, and present reports related to the
program or administrative specialty.
- Demonstrated ability to establish and maintain effective
working relationships within and outside the work group and serve
as a liaison for the organizational unit.
PREFERRED QUALIFICATIONS:
- Bachelor's degree preferred.
- Familiarity with California community college courses.
- Strong oral communication and interpersonal skills.
- Ability to understand problems from a broad perspective and
anticipate the impact.
- Ability to work independently.
- Ability to handle multiple work priorities and projects.
- Ability to use judgment and discretion to act when precedents
do not exist.
- Knowledge and understanding of CPP policies and
procedures.
- Strong customer service.
- Skilled in desktop computing specifically Microsoft Outlook
Suite.
- Ability to use campus resources to acquire needed
information
Out of State Work
The California State University (CSU) system is a network of
twenty-three public universities providing access to a quality
education through the support of California taxpayers. Part of
CSU's mission is to prepare educated, responsible individuals to
contribute to California's schools, economy, culture, and future.
As an agency of the State of California, the CSU's business
operations almost exclusively reside within California. The CSU
Out-of-State Employment Policy prohibits hiring employees to
perform CSU-related work outside California. For more information,
go to the
California
State University Out-of-State Employment Policy.
Background Check
Cal Poly Pomona will make a conditional offer of employment to
final job candidates, pending the satisfactory completion of a
background check (including a criminal records check). The
conditional offer of employment may be rescinded if the background
check reveals disqualifying information, and/or it is discovered
that the candidate knowingly withheld or falsified information. In
determining the suitability of the candidate for the position, Cal
Poly Pomona will give an individualized assessment to any
information that the applicant submits for consideration regarding
the criminal conviction history such as the nature, gravity and
recency of the conviction, the candidate's conduct, performance or
rehabilitation efforts since the conviction and the nature of the
job applied for. For more information, go to the
California
State University Background Check Policy.
Education Code 89521 Requirements
Applicants will be required to disclose whether they have received
a final administrative decision or final judicial decision
determining that they have committed sexual harassment within the
last 7 years only after a determination is made that they meet the
minimum qualifications for the position, and before an offer of
employment is extended. Applicants who reach the final stages of
the application process must also sign a release form that
authorizes the release of information by the applicant's current
and/or former employers to the CSU concerning any substantiated
allegations of misconduct.
CSU Classification Salary Range
This position is part of the CSUEU bargaining unit 9. The CSU
Classification Standards for this position are located on the
CSU Classification Standards website. The CSU Salary Schedule
is located on the
CSU Salary Schedule website. The classification salary range
for this position according to the respective skill level is:
minimum $4,799 and maximum $6,992 per month. Please refer to the
anticipated hiring range for the appropriate salary rate for this
particular position.
Employment Eligibility Verification
Cal Poly Pomona hires only individuals lawfully authorized to work
in the United States. In compliance with federal law, all persons
hired will be required to verify identity and eligibility to work
in the United States and to complete the required employment
eligibility verification form upon hire. For more information, go
the
I-9
Acceptable Documents website.
University Driving Requirement
Positions that require driving for university business by using a
personal or state vehicle must comply with the Authorized
University Driver Policy. Driving records are monitored and
evaluated by the Risk Management Department. The Risk Management
Department evaluates a good driving report based on the following
criteria. The driver must: 1. Have a valid California or other
State Driver's license. 2. Have no more than 3 motor vehicle
violations or been the cause of 3 accidents in a 12-month period
(or any combination of 3 thereof) 3. Not have more than 3 DMV
Points, if their license is Class C or, 4. Not have more than 5 DMV
Points, if their license is Class A, B, or C with endorsements. For
more information, go to the
Authorized University Driver Policy.
Security & Fire Safety
In compliance with state and federal crime awareness and campus
security legislation, including the Jeanne Clery Campus Safety Act,
California Education Code section 67380, and the Higher Education
Opportunity Act (HEOA), Cal Poly Pomona's Annual Security Report
and Annual Fire Safety Report are available for viewing at
Cal Poly
Pomona's Annual Security Report and
Cal Poly Pomona's Annual Fire Safety Report.
Pay Transparency Nondiscrimination
As a federal contractor, Cal Poly Pomona will not discharge or in
any other manner discriminate against employees or applicants
because they have inquired about, discussed, or disclosed their own
pay or the pay of another employee or applicant. For more
information, see the
Pay Transparency Nondiscrimination Provision poster.
Reasonable Accommodation
We provide reasonable accommodations to applicants and employees
with disabilities. Applicants with questions about access or
requiring a reasonable accommodation for any part of the
application or hiring process should contact the ADA Coordinator by
email at
ADACoordinator@cpp.edu. For
more information, go to
Employment Notices.
Equal Employment Opportunity
Consistent with California law and federal civil rights laws, Cal
Poly Pomona provides equal opportunity in employment without
unlawful discrimination or preferential treatment based on race,
sex, color, ethnicity, or national origin. Our commitment to equal
opportunity means ensuring that every employee has access to the
resources and support they need to thrive and succeed in a
university environment and in their communities. Cal Poly Pomona
complies with Title VI of the Civil Rights Act of 1964, Title IX of
the Education Amendments of 1972, the Americans with Disabilities
Act (ADA), Section 504 of the Rehabilitation Act, the California
Equity in Higher Education Act, California's Proposition 209 (Art.
I, Section 31 of the California Constitution), other applicable
state and federal anti-discrimination laws, and CSU's
Nondiscrimination Policy. We prohibit discriminatory preferential
treatment, segregation based on race or any other protected status,
and all forms of discrimination, harassment, and retaliation in all
university programs, policies, and practices.
As a federal contractor, Cal Poly Pomona complies with the Vietnam
Era Veterans' Readjustment Assistance Act (VEVRAA) and requests
priority referral of protected veterans for our job openings.
Other Notices
For other important employment notices, we invite you to visit
Cal Poly Pomona's Employment Notices web page..
Advertised: August 28, 2026 (9:00 AM) Pacific Daylight
Time
Applications close: September 11, 2026 (11:55 PM)
To apply, visit https://careers.pageuppeople.com/873/po/en-us/job/561290/admissions-operations-support-analyst
je-65e7ff903d1c498d888fe83c4c7b9ab5
