"Admissions Recruiter - In House"

Job Details

Admissions Recruiter - In House

Job ID: 288686

Location: Kennesaw, Georgia

Full/Part Time: Full Time

Regular/Temporary: Regular

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!

Location: Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Department Information

DEPARTMENT SPECIFIC TASKS AND RESPONSIBILITIES:

• Assists with recruitment travel for high school visits and fairs as needed
• Serves as the in-house Admissions counselor for our front desk
• Counsels prospective and current students and families via face-to-face, phone, email, and through customer relationship management (CRM) cases
• Assists in the hiring, training, and oversight of assigned student assistants
• Schedules student assistants for the front counter and ensures they are staffed appropriately
• Coordinates with the Enrollment Customer Support Center leaders to serve inbound and outbound calls and CRM cases
• Monitors, assigns, and responds to CRM cases

Job Summary

Responsible for the development and implementation of outreach, admissions activities, and strategies to attract and manage assigned recruitment territory. Arranges and attends high school and two-year college fairs and makes high school visits as assigned. Works with parents, students, faculty, and staff as needed and advises leadership in identifying recruitment opportunities. May collaborate on the creation of marketing and communication collateral geared toward the assigned territory.

Responsibilities

KEY RESPONSIBILITIES:

1. Research, plans, and executes recruitment plans in assigned territories
2. Promotes the university's academic offerings by managing a recruitment territory consisting of high schools in and out of the state; attends targeted fairs, schedules onsite and offsite visits
3. Responds to student inquiries by working the front desk, responds to assigned work tickets and email inquiries from students
4. Handles complaint and error investigations into individual cases managed through the CRM system
5. Maintains proper knowledge of the services and programs in order to properly counsel and advise potential students seeking admission
6. Assists with the planning, implementation and execution of special promotional activities and events (i.e., on and off campus or advising events, Open House programs)
7. Identifies the appropriate geographical markets and assess comprehensive enrollment program trends
8. Serves as a liaison to various campus departments to include coordinating training and scheduling
9. Provides admissions and information session coverage on both campuses as needed
10. Advises prospective-students individually and in groups regarding admission requirements
11. Assists prospective students with degree and course selection
12. Assists prospective students with navigating the university's academic and co-curricular landscape
13. Works with faculty and staff on communication, advisement and academic counseling related to the general admission requirements for the university or college
14. May assist with training front desk student assistants

Required Qualifications

Educational Requirements
Bachelor's degree from an accredited institution of higher education in related field

Other Required Qualifications
Current, valid, and unrestricted driver's license

Required Experience
One (1) year of related work experience

Preferred Qualifications

Additional Preferred Qualifications
Bilingual (English and Spanish) with a high level of proficiency in each language

Preferred Educational Qualifications
An advanced degree from an accredited institution of higher education in a related field

Preferred Experience
Previous experience in higher education

Proposed Salary

The minimum of the salary range is $41,820. Offers are based on relevant experience. Comprehensive benefits to include Medical, Dental, Vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and much more! Visit hr.kennesaw.edu/benefits.

Knowledge, Skills, & Abilities

ABILITIES
Able to work with other student populations
Able to utilize a data-driven approach in program decision-making and evaluation
Able to maintain knowledge of proposed legislation, policies, or articulation agreements that may affect undergraduate admissions
Able to work in a fast-paced work environment
Able to handle with multiple tasks or projects at one time meeting assigned deadlines

KNOWLEDGE
Familiar with recruitment-related technology and social media
Must be comfortable and knowledgeable of the travel commitments of a large-scale public University

SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, time management, project management and presentation skills
Strong communication and negotiation skills, including professional writing, and public speaking
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite, BANNER, document imaging, student CRM databases, and reporting software)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette