ADMISSIONS SPECIALIST/ADVISOR

KENNEDY-KING COLLEGE

JOB SUMMARY

The Admissions Specialist/Advisor performs responsible student support and administrative duties relating to Admissions, Enrollment Services, and Transfer Services. Positions also work collaboratively with Recruiters to secure enrollment from prospective students.

City Colleges of Chicago (CCC) is an open enrollment institution with students accepted year round. Admissions Specialist/Advisors provide students with guidance, information and answers regarding admissions, enrollment, and academic programs and degrees, as well as information about enrollment in academic programs with selective admission requirements (i.e. Health Sciences programs) at one of the CCC’s college campuses.

Positions working in the Transfer Center assist in coordinating, scheduling, and executing activities and events designed to help students plan and prepare for a successful transition to four-year institutions. Performs related duties as assigned.

ESSENTIAL DUTIES

Admissions

• Contacts and meets with prospective and new students to answer questions and provide information on admission requirements, academic programs including those with selective admissions requirements, and general expectations.
• Works with and assists students in completing on-line applications and program-specific applications and in completing related enrollment procedures and registration activities.
• Provides information to prospective and current students on selective admissions academic programs requiring specific pre-requisites, test scores, and/or other requirements (i.e. Health Sciences, Associate in Engineering Science, and an Associate in Fine Arts).
• Conducts thorough and timely review of selective admissions applications and supporting documents for specific programs to ensure proper completion and submission in compliance with program’s enrollment requirements.
• Serves as a point of contact between applicants to academic programs with selective admissions requirements and program directors throughout the admissions process.
• Informs prospective students of application status and requests for additional documents.
• Creates and updates records, and scans documents to track applications and support documents. Forwards complete applications to appropriate academic departments.
• Maintains contact with prospective students to inform them of application status and to communicate deadlines for submitting any additional documents.
• Tracks student participation from application to enrollment by using various data tracking systems. Uses Eventbrite to schedule new students for orientation.
• Conducts new student orientation sessions, providing an introduction to CCC and its academic programs, policies, and student support services. Ensures new students schedule appointments with College Advisors and Financial Aid.
• Gathers information from prospective students who did not enroll via individual interviews, focus groups, and other means to better understand our value proposition, marketing, and customer service.
• Works collaboratively with Recruiters, Registrar’s Office and other key stakeholders to create a seamless transition from application through enrollment and registration process.
• May organize and schedule tours of campus for high school students and conduct follow up and outreach activities to encourage prospective students to apply.
• Prepares various reports regarding admissions and enrollment activities.

Transfer Services

• Greets and assists students coming into the Transfer Center. Provides information on available resources including transfer partnership agreements CCC has in place with four year institutions.
• Assists in coordinating and scheduling annual college fairs, organizing campus visits by colleges, and related campus events to provide students with informational and recruitment opportunities to four year institutions.
• Promotes the Center’s services by preparing flyers, making brief classroom presentations, and performing other outreach activities.
• Gathers documents such as completed student surveys, sign in sheets and evaluations of services to maintain data on students’ level of participation at various events and level of interest in transfer services.
• Maintains records to document Transfer Center’s activities, events, and services. Tracks and monitors progress towards transfer to four years institutions.
• Assists with planning and organizing tours and visits to four year colleges and universities.
• Coordinate logistics for campus visits by college/university representatives including scheduling time, date and space and tracking student participation.
• Maintains transfer informational materials and makes them available to students, including print materials of individual colleges and universities, and printouts of transfer guides.
• Assists the Director in the updating of transfer policies, practices and issues relating to student academic planning, student records, scholarships, and transfer admissions.

QUALIFICATIONS

Education, Training and Experience

• A Bachelor’s degree from an accredited college or university.
• Three years of work experience in student services, preferably at a community college.
• Positions working with selective admissions programs are required to have work experience relating to the program of study.
• A combination of education and experience may be taken into consideration based on the applicant’s credentials, provided the minimum degree requirement is met.
• Must be able to demonstrate excellent communications and customer service skills.
• Moderate proficiency in the use of Microsoft Office (Word, Excel, and Outlook)
• The following generally describes the Knowledge, Skills and Abilities required to enter the job and/or be learned within a short period of time to successfully perform the assigned duties.

Knowledge, Skills and Ability

• Knowledge of CCC policies relating to admissions requirements and transfer.
• Excellent interpersonal and verbal communication skills.
• Good administrative and organizational skills.
• Strong customer service skills.
• Ability to work within a culturally diverse environment.
• Ability to exercise tact and diplomacy in handling sensitive situations.

Working Conditions

General office environment.

Equipment

Standard office equipment including personal computers and peripheral equipment.

Physical Requirements

Primarily sedentary with intermittent standing, walking, bending and stooping. Some lifting or carrying objects of light weight may be required.

Worker Characteristics

• Dependability – Demonstrate reliability, responsibility, and dependability and fulfill obligations.
• Initiative – Demonstrate willingness to take on responsibilities and job challenges.
• Customer Service Oriented – Demonstrate commitment to delivering helpful, high-quality service and assistance to meet the needs of customers.
• Attention to Detail – Requires being careful about detail and thorough in completing work tasks.

The salary range for this position is $53,512 - $58,863.20. Offered salary will be determined by the respective collective bargaining agreement and applicant's education, experience, knowledge, skills and abilities. Benefits information is found at https://www.ccc.edu/departments/Benefits/. This position is represented by the Local 1600 professional union. Chicago residency is required for all full-time employees within 6 months of hire. We are an equal opportunity and affirmative action employer. Thank you for your interest in City Colleges of Chicago!