Job Details
Campus
OSU-Oklahoma City
Contact Name & Email
May Hoheisel, [contact details available in the full listing]
Work Schedule
Office hours of operation are Monday through Thursday, 8:00 am-6:00 pm, Friday 8:00 am-5:00 pm. with occasional evenings and weekends.
Appointment Length
Regular Continuous/Until Further Notice
Hiring Range
$15.52 - $16.14 per hour
Special Instructions to Applicants
For full consideration, please include a resume, cover letter and contact information for three professional references.
About this Position
The Admission Specialist is responsible for the student inquiries which may be in-person, phone, email, or other communication methods. Evaluates each potential student’s application documentation, including testing, prior work transcript, residency, and proficiency in English, Writing and Math to determine eligibility for admissions to OSU-OKC in accordance with established state and university policy. Provides front-line relationship management and an accurate representation of the applicant with the supervisor and supporting departments. Manages and documents the ongoing relationship between the university and applicants in the customer relation management system and corresponding system of record. Using all information provided, the individual is responsible for making the final decision on admissions and placement to college level and clearly and promptly communicating to the potential student.
Required Qualifications:
Education:
- Associate’s or equivalent related experience
Experience:
- Minimum of three years of progressively responsible work experience.
- Customer service-oriented person who has experience working in an office setting in a fast-paced environment.
- Experience in understanding policy and application of knowledge to render accurate decisions.
Skills, Proficiencies, and/or Knowledge:
- Ability to handle multiple tasks and prioritize effectively.
- High degree of integrity; ability to work in a sensitive, highly confidential and professional environment.
- Ability to manage multiple priorities imposed by frequent deadlines, peak workloads and public/student contact, and adapt to change.
- Strong interpersonal skills and ability to communicate diplomatically, clearly, and effectively, both verbally and in writing to exchange information, give/receive instructions and respond to inquiries appropriately with all students, faculty, staff and community partners.
- Demonstrated knowledge of office technologies including but not limited to: office computers, fax machines, scanners, internet, Microsoft Office (Word, Excel, Outlook) and CRM systems.
- High degree of initiative to work independently and also collaborate in a team environment.
- Accurate typing/data entry skills and demonstrated ability to work with attention to detail.
- Ability to use analytical and critical thinking skills to interpret written policies and procedures and make appropriate and logical recommendations, documenting reasoning.
- Ability to perform basic math functions.
- Experience and confidence speaking in front of students.
- Passion for assisting students with educational endeavors and representing the OSU-OKC and OSU brand with positivity and professionalism.
- Demonstrated history of ethical and professional behavior.
Preferred Qualifications:
Education:
- Bachelor's
Experience:
- Previous work experience in a college admissions office or related field.
- Previous experience managing and maintaining records through the utilization of databases and/or electronic communication tools.
Description of Responsibility:
- Ensure institutional compliance with university and OSRHE policies in the presentation, evaluation, and acceptance of each student.
- Process applications for admission within operational systems following strict data standards guidelines.
- Maintain a current understanding of federal, state, and institutional policies, procedures, and processes, and professionally communicate these to faculty, students, and staff.
- Review, assess and document transcripts, understanding and applying curriculum review, and determining course equivalencies.
- Review and document standardized acceptance tests, test scores and/or prior learning to determine program acceptance, if applicable, and placement, and evaluate and calculate prior learning and proficiency in English, Writing and Math for both secondary and post-secondary applicants.
- Evaluate and verify support documents for the determination of international and in-state/out-of-state residency.
- Serve as liaison between the applicant and supporting departments to ensure accurate representation of the applicant in the admission decision.
- Ensure all applicants are communicated with accurately, timely, and regularly so they have confidence in the application process and admission decision.
- Document all work in the customer relation management system’s university system of record and document image all information to create the student electronic file. Follow the document verification and destruction schedule in compliance with state historical record management policies.
- Retain accurate student records and maintain student confidentiality by observing policies related to student privacy (FERPA).
- Assist in campus-wide retention efforts as applicable to this position.
- Participate in departmental documentation and process improvement efforts.
- Complete all mandatory training and participate in a minimum of two professional development opportunities each year.
- Perform other duties as assigned.
The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
Working Conditions:
- Must be able to work a flexible schedule to include some evenings and weekends.
- Work will be performed in an office environment with a significant amount of public contact, in person, by telephone, via email, and various communication platforms.
- Position requires repetitive desk to counter mobility.
Physical Requirements:
- Duties require extended periods of sitting, talking and listening.
- Duties require extensive use of computers, telephones and other office equipment.
- Requires possible lifting of up to 25 lbs. (If an object weighs more than 45 lbs., OSU-Oklahoma City requires this to be a two-person lift).
The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodation.
Organization
Oklahoma State University is a modern land-grant system that prepares students for success. Orange is the Answer. Through leadership and service, OSU improves the lives of people in Oklahoma, the nation and the world. OSU has more than 35,000 students across its five-campus system with students from all 50 states and around 120 nations. Established in 1890, OSU has graduated more than 264,000 students to serve the state of Oklahoma, the nation and the world.
Oklahoma State University-Oklahoma City (OSU-OKC) is part of the modern land-grant system of Oklahoma State University. OSU-OKC is a two-year public institution, offering more than 50 degrees and certificate options. Through quality education, a supportive environment, leadership training and service opportunities, OSU-OKC trains students to work and educates them to lead. OSU-OKC graduates are found throughout the community serving as police officers, firefighters, nurses, teachers, healthcare professionals and business owners. osuokc.edu
Oklahoma State University is an Affirmative Action/Equal Opportunity/E-verify employer committed to diversity. All qualified applicants will receive consideration for employment and will not be discriminated against based on age, race, color, religion, sex, sexual orientation, genetic information, gender identity or expression, national origin, disability, protected veteran status or other protected status. Oklahoma State University campuses are tobacco and vapor-free.
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