Would you like to work in a vibrant, busy professional admissions team within higher education
About the role
Under the guidance of the Admissions Operations Manager and UCAS Specialist for Enquiries & Admissions Service & Senior Admissions Officers within the team, you will be required to support the delivery of a comprehensive, customer focused, integrated, cost effective and progressive admissions service.
You will support the Admissions Operations Manager & UCAS Specialist & Head of Department for EAS as part of the wider team to develop & maintain effective working relationships with faculties & other departments & to offer a professional and efficient admissions service to applicants, potential applicants and their families.
To work effectively and collaboratively across the university in processing all appliications for all programmes both standard and non-standard. This will include helping to plan, schedule and manage mandatory interviews for courses that require an interview.
Due to the nature of the role, unfortunately we are unable to accommodate working from home.
This is a full-time position working 37 hours per week on a fixed-term basis until 30 April 2027 to cover a period of absence.
For an informal discussion to find out more about the role then please contact Rachael Decieco: by email at rachael.decieco@plymouth.ac.uk
We’re currently unable to sponsor this role under the Skilled Worker visa route. However, we welcome applicants who already have the right to work in the UK, including those on visa routes we can accept (e.g. Graduate visas).
You will:
- Support the team by managing complex queries related to entry requirements and comparisons for course suitability, to ensure offers are made in a timely and accurate manner.
- Work closely with admissions colleagues to collaborate with all stakeholders both internal and external to the business in order to offer a fluid, effective admissions service
- Be part of a dedicated frontline team delivering and promoting high level customer focus in order to support applicants & their families throughout the applicant journey.
- Embrace cross team working between internal and external stakeholders to deliver timely, effective and customer friendly support for applicants and colleagues. This includes working collaboratively with all Faculties and other directorates.
You will have experience in:
- Working in a customer service environment
- Office administration
- Working as part of a team
- Working in a fast-paced high volume environment
For more information about the job and the person specification, please refer to the job description.
About us
You will work as part of a dedicated, friendly, large enquiries and admissions department. Full training will be provided.
Application Process
Please apply online, demonstrating how you meet the essential criteria outlined in the knowledge, qualifications, training, skills and experience elements of the job description in your supporting statement.
Following the closing date of the vacancy, you will be notified on the outcome of your application in due course.
Closing date: 12 midnight, Wednesday 11 November 2026
Our Offer
We have a wide range of staff benefits available to employees, depending on eligibility:
- Generous annual leave: 25 Days Annual Leave plus Bank Holidays & Closure Days
A summary of our comprehensive benefits can be viewed here.
£27,241 to £30,180 per annum - Grade 4