Department: Division of Enrollment Management
Classification: Education Support Spec 3
Job Category: Classified Staff
Job Type: Full-Time
Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)
Location: Hybrid Eligible
Workplace Type: Hybrid Eligible
Sponsorship Eligibility: Not eligible for visa
sponsorship
Pay Band: 04
Salary: Salary commensurate with education and
experience
Criminal Background Check: Yes
Works with Minors check: Yes
About the Department:
The Division for Enrollment Management, as part of the Office of
the Provost at George Mason University, supports student
recruitment, retention, and success. We develop and implement
strategic enrollment management plans, create and facilitate
processes, and inform policies that guide students through their
academic journey from recruitment to post-matriculation. Driven by
a commitment to transparent, data-informed decision-making, the
Division advances institutional enrollment goals through
collaboration, innovation, and a student-centered approach.
The Office of Admissions facilitates the recruitment and enrollment
of freshmen, transfer, graduate, and non-degree students in
alignment with the University's strategic plan, ensuring a diverse
and successful student body that contributes to the institution's
excellence and global impact.
About the Position:
ADVANCE is an exciting dual-admission transfer partnership launched
in 2018 between Northern Virginia Community College (NOVA) and
George Mason University that gives participating students targeted,
personalized support to complete their bachelor’s degrees in a
timely manner and save money. Students also benefit from tailored
coaching, aligned Academic Pathways, seamless credit transfer, and
access to George Mason’s facilities and student life.
The ADVANCE Academic Coach provides multiple layers of holistic
support for students pursuing higher education. Guides and
encourages the growth and development of each student’s knowledge,
skills, attitudes, and beliefs about their ability to succeed in
higher education as well as within their chosen field. Discusses
all aspects of a student’s life that impact their academic
performance.
This is a hybrid position. We are hiring for two positions. Both
positions will support students at George Mason University, with
one position based at the Loudoun campus and the other position
based at the Annandale campus. While the Academic Coach position
serves both NOVA and George Mason, the position is formally housed
within the Division for Enrollment Management at George Mason
University.
Responsibilities:
Access & Persistence Support:
- Provides academic advising and success coaching to support
students throughout their enrollment at Northern Virginia Community
College in preparation for and with their matriculation to George
Mason University;
Supports Northern Virginia Community College students who are
exploring their options for transfer to George Mason University in
support of the ADVANCE mission;
Supports student retention-related efforts and initiatives that
include meeting with students, monitoring student progress and
performance, identifying areas of concern, conducting proactive
outreach, and implementing appropriate interventions that support
student enrollment, persistence, and completion;
Supports the execution of holistic student support services for
the ADVANCE program;
Guides students navigating their Northern Virginia Community
College experience into and through the ADVANCE program and
maximizes the opportunities available through their
participation;
Supports students in their exploration of academic and career
goals, by utilizing Northern Virginia Community College and George
Mason University resources, policies, and pathways to help them
make informed decisions and progression towards their degrees;
and
Provides appropriate, accurate, and timely information and
referrals for students by identifying barriers and developing
strategies to overcome those challenges.
Leveraging Student Systems & Data:
- Utilizes student systems, dashboards, reports, and data to make
informed decisions that support student access and success;
and
- Documents all appointments and communications in the customer
relationship management (CRM) software, Banner, student information
system (SIS), and other systems as appropriate.
Outreach, Engagement, & Relationship Building:
- Represents ADVANCE at program events both on-and-off campus and
virtually;
- Develops, conducts, and participates in multimodal outreach,
events, and special initiatives that support program goals;
- Builds and enhances relationships with George Mason University
and Northern Virginia Community College stakeholders; and
- Provides outstanding service to prospective and current
students, and George Mason University and Northern Virginia
Community College stakeholders.
Training & Professional Development:
- Completes foundational coaching training and remains current on
ADVANCE program updates, NOVA and George Mason University policies,
procedures, resources, academic processes, and student support
initiatives;
- Participates in ongoing professional development opportunities;
and
- Engages in coaching development activities, including, but not
limited to, appointment observations, feedback sessions, and other
activities that support effective practice.
Additional Duties:
- Assists with program efforts as needed to support the overall
mission of ADVANCE;
- Performs other job-related duties as assigned; and
- Efficiently and conscientiously performs specific tasks as
directed.
Required Qualifications:
- Bachelor’s degree in related field, or the equivalent
combination of education and experience;
- Experience in higher education;
- Experience serving and supporting diverse student
populations;
- Demonstrated knowledge of academic advising, student success
practices, and/or student support services in higher
education;
- Effective written and verbal communication skills;
- Demonstrated student and customer service skills;
- Demonstrated ability to work effectively with diverse student
populations, including, but not limited to, first-generation,
veteran, adult, low-income, and underrepresented students;
- Ability to interpret and apply academic policies, degree
requirements, and course prerequisites;
- Demonstrated ability to work effectively in a fast-paced
environment, both independently and as part of a team;
- Proficient with technology and able to learn new systems;
- Ability to perform work with substantial attention to detail;
and
- Willing and able to travel to both George Mason's Fairfax
campus and your assigned Northern Virginia Community College
campus.
Preferred Qualifications:
- Master’s degree in related field;
- Experience working with transfer students and/or community
college students;
- Experience in student affairs or student service functional
area such as academic advising, admissions counseling, career
services, financial aid, leadership or program development, or
success coaching;
- Familiarity with student, adult, and/or career development
theory;
- Experience with event planning and/or program development and
continuous improvement initiatives in areas pertaining to student
success coaching, student access and retention initiatives, and/or
academic success interventions;
- Familiarity with George Mason University and/or Northern
Virginia Community College; and
- Bilingual.
Instructions to Applicants:
For full consideration, applicants must apply for the
ADVANCE Academic Coach at
https://jobs.gmu.edu/. Complete and submit the online
application to include three professional references with contact
information, and provide a cover letter and resume for
review.
Posting Open Date: October 8, 2026
For Full Consideration, Apply by: October 22, 2026
Open Until Filled: Yes
Mason Ad Statement
George Mason University is a nationally ranked R1 research
university committed to creating a more just, free, and prosperous
world. With 40,000 enrolled students, George Mason is the largest
and most diverse public research university in Virginia, offering
degree programs at the master's, doctoral, and professional level,
along with certificates and credentials.
George Mason fosters an All Together Different environment for
students, faculty, and staff, driven by our core beliefs. We
believe in inclusivity over exclusivity; we believe in advancing
our mission by being willing to take risks, not avoiding them; and
we believe our best work is possible when we apply our diversity of
origin, identity, circumstance, and thought.
Equity Statement
George Mason University is an equal opportunity/affirmative action
employer, committed to promoting inclusion and equity in its
community. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, age, disability or
veteran status, or any characteristic protected by law.
Campus Safety Information
Mason’s Annual Security and Fire Safety Report is available at
http://police.gmu.edu/annual-security-report/