Job Details
Job Title: Advanced Technology Specialist
Location: LSC-Houston North Victory
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 44979
PURPOSE AND SCOPE:
The Advanced Technology Specialist troubleshoots and resolves technical issues on audio/visual, PC, and server technologies. Coordinates vendor-led audio/visual projects from inception to completion. Provides technical training and documentation of audio/visual, PC, and server technologies to junior technicians. In addition, this role provides excellent customer service to users.
ESSENTIAL JOB FUNCTIONS:
- Acts as lead and handles disagreements, conflicts, and unexpected problems in ways that maximize team effectiveness for the PC Desktop and/or AV area; primary point of contact for elevated issues and mitigation of highly complex internal and external problems
- Collaborates with OTS developers to improve end user experience with applications, performing relevant research and presenting findings
- Researches products and services and regularly makes decisions on purchases and diagnostic needs. Responsible for ensuring operational budget for materials is used effectively and in accordance with Lone Star College mission objectives
- Assists customers through consultation, diagnosis, and implementation of solutions that are reasonable within resources available and that will leverage existing PC Desktop and/or AV technologies at the College
- Maintains updated knowledge of PC Desktop and/or AV systems to act as Subject Matter Expert for area
- Develops improvements and innovations to enhance team's performance
- Manages personal work tickets as well as the departmental queue
- May manage projects, either intra-OTS or with customers
- Responsible for other reasonable related duties as assigned
REQUIRED QUALIFICATIONS:
- Associate degree and a minimum of 4 years of experience, or an equivalent combination of education and experience
- Experience working directly with clients, demonstrating strong communication and interpersonal skills
- One additional year of relevant work experience may substitute for each required certification
- CompTIA A+ Certification or industry-recognized equivalent
- Microsoft 365 Certified: Fundamentals
