Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.
Primary Purpose of the Organizational Unit
The College of Arts and Sciences Advising Center (CASA) provides comprehensive undergraduate advising to all first-year students majoring in the College of Arts and Sciences. CASA also supports transfer and readmitted students during the Winter and Summer advising periods.
Position Summary
The Advising Operations Coordinator serves as the first point of contact for the College of Arts and Sciences Advising (CASA) office, providing front-line support and assisting students, families, faculty, staff, and campus partners with questions, concerns, and advising-related needs. This position supports the Director and Associate Director by coordinating office communications regarding academic policies, procedures, and practices; providing timely and accurate assistance to students and making appropriate referrals to other University offices when needs fall outside CASA’s scope of services; creating and reviewing student reports and coordinating advisor assignments for students served by the CASA Advising Center; and assessing CASA student services while identifying and planning for changes in equipment, funding, space utilization, technology, and human resource support to enhance office operations and the student experience.
Minimum Qualifications
Preferred Qualifications
- Excellent communication skills; Excellent organizational skills; Excellent teamwork; Experience with Banner Student & Banner HR; Proficiency with Excel.
Recruitment Range: $43,000 - $45,175
Org #-Department: CAS Advising Center (CASA) - 12223
Job Open Date: 08/03/2026
Job Close Date: 08/17/2026
Open Until Filled: No
FTE: 1.000
Type of Appointment: Permanent
Number of Months per Year: 12
FLSA: Non-Exempt
Key Responsibility: Student Services & Front-Line Support
Percentage Of Time: 40%
Essential Tasks:
- Serves as the primary point of contact for the advising center, delivering a welcoming and student-centered experience by assisting students and families, answering questions, triaging concerns, providing accurate information and appropriate referrals, and ensuring students receive timely, responsive support throughout their academic journey.
- Monitors and manages the CASA shared email account and main phone line, responding to inquiries promptly and directing students, families, faculty, staff, and campus partners to the appropriate resources and services.
Key Responsibility: Office Operations & Administrative Support
Percentage Of Time: 25%
Essential Tasks:
- Provides comprehensive administrative and operational support to the Director and Associate Director to ensure the efficient daily operation of the CASA Advising Center.
- Creates, reviews, and updates advisor assignment reports and coordinates advisor assignments for students served by the CASA Advising Center, ensuring accuracy and timely processing.
- Assists with scheduling meetings, coordinating events and office activities, maintaining office procedures, and supporting projects and initiatives that improve operational efficiency and enhance the overall student experience.
Key Responsibility: Collaboration & Communication
Percentage Of Time: 20%
Essential Tasks:
- Works collaboratively with campus partners and departmental advising leads to promote a coordinated, student-centered advising experience.
- Maintains strong communication across academic and administrative units to facilitate seamless student transitions, resolve student concerns, and ensure timely sharing of information related to academic policies, procedures, and student support services.
- Builds and maintains collaborative relationships that enhance cross-functional communication, improve operational efficiency, and support student success.
Key Responsibility: Assessment, Planning & Budget Management
Percentage Of Time: 15%
Essential Tasks:
- Assesses advising services, develops and analyzes surveys, and researches and implements best practices to enhance advising operations and improve the student experience.
- Assists with budget planning, monitoring, purchasing, reconciliation, and financial reporting to ensure effective stewardship of departmental resources and compliance with university policies.
- Coordinates and supports human resource processes, including recruitment, hiring logistics, onboarding, personnel documentation, and other administrative functions.
- Evaluates and plans for equipment, technology, space utilization, funding, and other operational resource needs to support efficient office operations and high-quality student services.
Physical Effort: Reading - c, Writing - F, Hearing - C, Talking - F
Work Environment: Inside - C
