Commitment to Mission

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

• One LSC
• Student Focused
• Own It
• Foster Belonging
• Cultivate Community
• Choose Learning

Job Description

PURPOSE AND SCOPE:

The Advisor I, Campus Support and Call Center Financial Aid (FA) provides information to students and parents about financial aid functions, timelines, and eligibility, triaging students to appropriate staff as needed. Provides excellent customer service and communicates effectively with internal and external customers regarding regulations, policies, and procedures as outlined by the United States Department of Education and Lone Star College. Ensures all system, campus and state policies and practices are correctly carried out.

ESSENTIAL JOB FUNCTIONS:

1. Resolves student inquiries in person, over the phone (call center setting) and/or email and documents all necessary information according to office standards
2. Collects, analyzes, evaluates, and verifies financial aid data and documents submitted by students
3. Certifies student enrollment, ensuring adherence to academic progress policies and eligibility requirements; initiates appropriate adjustments to individual student financial aid
4. Researches current State and Federal regulations to keep up-to-date and determines the application of regulations to specific student circumstances
5. Prepares and reconciles a variety of reports, business correspondence, records, and/or other related documents
6. Participates in preparing for and facilitating financial aid workshops and presentations
7. Counsels students, and others, regarding eligibility requirements of financial aid
8. Responsible for other reasonable, related duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent interpersonal and customer Service skills
• Excellent verbal and written communication skills
• Strong attention to detail and organization skills
• Ability to use software products
• Ability to work on multiple projects
• Ability to maintain a high level of confidentiality