Commitment to Mission
This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.
Cultural Beliefs
- One LSC
- Student Focused
- Own It
- Foster Belonging
- Cultivate Community
- Choose Learning
Campus Marketing Statement
Lone Star College-CyFair
Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For® institution by the Chronicle of Higher Education.
LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.
Located in suburban northwest Houston in the heart of the CyFair Community, the college provides a full range of offerings including unique programs in fire science technology, logistics management and sonography. Since opening our award winning campus in 2003, the college has experienced record growth and supports an exciting learning environment that brings together state-of-the-art technology and active, collaborative learning.
Location address is 9191 Barker Cypress Road, Cypress, TX 77433.
Job Description
PURPOSE AND SCOPE:
The Advisor I, Campus Support and Call Center Financial Aid (FA) provides information to students and parents about financial aid functions, timelines, and eligibility, triaging students to appropriate staff as needed. Provides excellent customer service and communicates effectively with internal and external customers regarding regulations, policies, and procedures as outlined by the United States Department of Education and Lone Star College. Ensures all system, campus and state policies and practices are correctly carried out.
ESSENTIAL JOB FUNCTIONS:
- Resolves student inquiries in person, over the phone (call center setting) and/or email and documents all necessary information according to office standards
- Collects, analyzes, evaluates, and verifies financial aid data and documents submitted by students
- Certifies student enrollment, ensuring adherence to academic progress policies and eligibility requirements; initiates appropriate adjustments to individual student financial aid
- Researches current State and Federal regulations to keep up-to-date and determines the application of regulations to specific student circumstances
- Prepares and reconciles a variety of reports, business correspondence, records, and/or other related documents
- Participates in preparing for and facilitating financial aid workshops and presentations
- Counsels students, and others, regarding eligibility requirements of financial aid
- Responsible for other reasonable, related duties as assigned
KNOWLEDGE, SKILLS, AND ABILITIES:
- Excellent interpersonal and customer Service skills
- Excellent verbal and written communication skills
- Strong attention to detail and organization skills
- Ability to use software products
- Ability to work on multiple projects
- Ability to maintain a high level of confidentiality
PHYSICAL ABILITIES:
The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.
WORK SCHEDULE AND CONDITIONS:
- Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment
- Interface with internal and external contacts as needed to carry out the functions of the position
- Work is performed in a climate-controlled office with minimal exposure to safety hazards
- Position may rotate between office and call center locations
REQUIRED QUALIFICATIONS:
- Bachelor's degree and at least 1 year of experience, or an equivalent combination of education and experience
- Must be in good standing with the Department of Education
- Must successfully complete Federal Student Aid Fundamentals Training Series course upon hire
PREFERRED QUALIFICATIONS:
- Experience working in a call center
- Experience working financial aid for a higher education institution
This is a Preview Listing…
You must sign in to see the full job description, and to apply.
Manage / Upgrade this job to a Full Job Listing.
Find Your Best Opportunity
Tell them AcademicJobs.com sent you!