After-Hours Office Supervisor, Veterinary Health Center

Hiring Department

Department of Veterinary Medicine & Surgery

Job Description

The College of Veterinary Medicine at MU is on a mission to educate and train outstanding clinicians and scientists, generate new knowledge, engage stakeholders, and foster economic growth, all of which promote and protect the health and welfare of animals and people. Simply put, our mission is to Teach, Heal, Discover, and Serve.

Veterinarians throughout the Midwest refer animal clients to the Veterinary Health Center for specialized diagnoses and treatment. With sophisticated therapeutic equipment that includes an underwater treadmill, advanced imaging techniques, and groundbreaking equine lameness diagnostic equipment, we are a center for animal healthcare. The VHC provides emergency care 24 hours a day for existing patients and until 10:00 p.m. for new patients.

The After-Hours Office Supervisor works Monday through Friday from 4:00 p.m. to midnight and is responsible for overseeing all front-line emergency operations during nights, weekends, and holidays. Once daytime shifts end, staffing levels are significantly reduced; however, the demand for timely, coordinated emergency care remains constant. During these hours, it is critical that emergency services function efficiently from the moment a client enters the building until discharge. The After-Hours Office Supervisor plays a vital role in ensuring this continuity of care. This position is essential to the operational stability, staff support, and high-quality emergency service delivery at the VHC.

Primary responsibilities for this position include, but are not limited to:

• Serving as the primary point of contact for the hospital after standard business hours, handling all incoming emergency calls from small animal, equine, and food animal clients, as well as referring veterinarians (RDVMs).
• Greeting clients, collecting client personal information, and registering patients in the hospital information system.
• Triaging and directing calls, collecting complete client information and histories, and confirming stabilization and code status.
• Notifying emergency personnel upon client arrival and communicating case severity.
• Discussing payment and financing options, processing payments at discharge, and explaining after-hours charges and billing.
• Supervising after-hours part-time staff, including creating staff schedules, ensuring adequate staff coverage, and providing training to after-hours employees.
• Monitoring the waiting room and reception area, ensuring client needs are met, and maintaining the general appearance and upkeep of the public areas during after-hours periods.
• Other duties as assigned.

Shift

This is a full-time, 40-hour week position. Hours are Monday – Friday, 4:00p to 12:00a. These hours are eligible for shift differential in addition to the base pay listed below.

Minimum Qualifications

Bachelor's degree or equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary; 1 of these years must be spent supervising.

Preferred Qualifications

Successful candidate will exhibit the following skills and core competencies: Be able to handle high-stress, emergency or urgent situations calmly and effectively. Present a friendly and empathetic demeanor. Maintain a high level of professionalism. Communicate clearly and effectively with internal and external constituents and clients. Bring a high degree of organization and attention to detail. Exhibit a willingness to learn and grow professionally, as well as be a supportive and collegial. Previous experience providing in-person, client-focused, customer service in a clinical setting. Previous experience within a medical or veterinary setting and familiarity with medical or veterinary terminology.

Anticipated Hiring Range

Salary Range: $19.00 to $22.00 per hour. Grade: GGS-008. University Title: Office Supervisor.