Job no:
R-[contact details available in the full listing]
Position Title:
Alum Experience Director
Faculty or Staff:
Staff
Full Time or Part Time:
Full time
In-Person, Hybrid, or Remote:
In-Person
Minimum Starting Rate of Pay:
$98,225.00
Rate of pay commensurate with experience
Start Date:
12/07/2026
Job Description:
The Alum Association of Mount Holyoke College is an alum-led
organization that uplifts Mount Holyoke alums and builds community
that fosters lifelong learning and empowers impactful connections
amongst alums and with the College. Within Mount Holyoke, staff of
the Association operate as the Alum Relations Office in the
President’s Division.
This vital role leads and executes signature experiences to grow
participation across Mount Holyoke’s diverse, global community of
40,000 alums. The Director heads the Alum Association’s Alum
Experience pillar, responsible for delivering exceptional, shared
alum engagements. This individual holds ownership for signature
events, including Reunion, the Volunteer Leadership Summit and a
select portfolio of regional programs. Reporting to the Executive
Director, the Director serves on the Association’s Leadership Team,
integrating the experiential strategy across other Association
pillars and campus units. This role directly supervises
professional staff and student teams, driving measurable outcomes
in conversion to all forms of alum engagement, including
philanthropy, in full alignment with the Association’s priorities
and the MHC Forward strategic plan.
Essential Duties and Responsibilities:
A. Strategic Leadership & Vision
- Develop, champion, and articulate the multi-year strategic
action plan for all experiential alum engagement, ensuring programs
are innovative, globally inclusive and align with institutional
priorities.
Serve as the strategic owner of Mount Holyoke’s annual
Reunion(s), leading the cross-functional team, defining the
programmatic structure, managing the budget and regularly
evaluating the quality and outcomes, elevating its impact as a
high-profile, signature event.
Oversee the development and implementation of creative,
compelling programs that foster connection and a sense of belonging
among students, recent alums, and under-engaged constituents, with
a focus on intergenerational initiatives that leverage class and
regional structure as well as career and affinity
connections.
Ensure that all program delivery and outcomes consistently
embody the Association’s and College’s core commitment to
excellence and inclusion.
Own and manage the entire Experiential Engagement pillar
budget, ensuring fiscal responsibility, monitoring cost recovery,
and optimizing resources across all programmatic areas.
Regularly collect, analyze, and use data to guide programmatic
decisions, assess effectiveness, and present key performance
indicators (KPIs) and post-event analysis to the Association’s
leadership team.
B. Team Management and Operational Oversight
- Supervise, mentor, and evaluate a lean professional staff team
(including the Assistant Director and Coordinator for Experiential
Engagement), fostering a culture of excellence in execution and
service while ensuring effective workload distribution across the
team. The Director is expected to carry a significant portion of
the pillar's execution workload alongside the team.
- Set and maintain the pillar’s overall programmatic calendar,
ensuring strategic sequencing and avoiding capacity conflicts with
institutional partners.
- Manage and mentor student ambassadors and workers, and support
the ongoing development of the Reunion Student Ambassador
program.
- Lead strategic-level collaboration with key College partners
(e.g., Development/Mount Holyoke Fund, Marketing &
Communications, Student Life) to ensure all shared experiences
reflect a cohesive institutional presence.
C. Volunteer & Stakeholder Engagement
- Actively manage the portfolio of class boards and volunteer
leaders planning Reunion (representing approximately 260 alum and
student leaders), building strong relationships to drive engagement
and philanthropic support.
- Collaborate on the planning and execution of the biennial
Volunteer Leadership Summit, delivering comprehensive training
content and recognition programming.
- Cultivate and maintain strong strategic partnerships across
campus and effectively lead alum volunteers, students, faculty, and
staff on key initiatives, facilitating cross-functional teamwork to
ensure seamless program delivery.
Required Qualifications:
We are looking for a dynamic and visionary leader who brings
passion, strategic insight, and a collaborative spirit to our team.
You should have:
- A Bachelor’s degree.
- 5-7+ years of progressively responsible experience leading
signature event experiences (like major conferences, festivals,
reunions) in hospitality, event production, and a similarly complex
organizational environment. You excel at designing, managing, and
executing high-impact programs from concept to completion.
- A skilled orchestrator and project manager, you transform bold
visions into tangible results. You thrive on setting ambitious
priorities, meticulously managing multiple complex projects, and
consistently exceeding goals in a fast-paced environment.
- At least 3 years of direct supervisory experience, empowering
and developing professional staff through effective hiring,
training, and performance management. You are a leader who inspires
and grows teams.
- Exceptional communication skills – both written and verbal. You
build strong rapport and effortlessly connect with diverse
individuals at all levels.
- A mastery of volunteer engagement, with a proven track record
of recruiting, inspiring, training, and guiding diverse volunteer
groups to achieve shared objectives.
- Tech-savvy proficiency with Google Workspace (Docs, Sheets,
Slides), Canva, and experience leveraging database and event
management systems (CRM experience with Salesforce, Blackbaud,
Blackthorn, or similar platforms is highly preferred).
- The ability to handle confidential information with discretion
and integrity.
Preferred Qualifications:
- Experience in alum relations or higher education strongly
preferred.
- Certification in project management (e.g., PMP, Agile, Lean Six
Sigma) is a plus.
- Experience working with virtual communities and online
engagement platforms is a plus.
- US Driver’s license and ability to operate a motor
vehicle.
Supervision:
- This role supervises staff and student employees within the
Alum Association
Full Job Description
Hiring Range: $98,225 - $110,845
What We Offer:
- 403(b) Retirement Plan (College contributes 9% of salary)
- Comprehensive medical, dental and vision insurance
- Flexible Spending Account (FSA)
- Disability and Leave Benefits
- Life Insurance (College paid coverage 1x salary)
- Employee Assistance Program
- Tuition Benefits (to Mount Holyoke College or others)
- Generous Paid Time Off
- Access to Kendall Sports & Dance Complex
Background Checks:
Mount Holyoke College is committed to providing a safe and secure
environment, supported by qualified employees that will allow all
of its students, faculty, staff and those associated with them to
successfully carry out the mission of the college. As a condition
of employment, the College will conduct appropriate background
checks for all new hires. Mount Holyoke has designated the Office
of Human Resources as the office responsible for ensuring that
background checks (CORI, SORI, Credit History, & Driver
Credential) are completed and utilized in the hiring process and
Five College Office of Compliance and Risk Management as the office
responsible for facilitating background checks as articulated in
this policy.
Special Instructions for Applicants:
Apply online; application materials must include:
- A cover letter summarizing interests and
qualifications
- A complete resume or curriculum vitae
- For faculty positions, statements on mentoring, teaching,
and research will also be required.
It is unlawful in Massachusetts to require or administer a lie
detector test as a condition of employment or continued
employment.
