Alumni Engagement Coordinator

Company: ASU Enterprise Partners

Job Location: Tempe, AZ

Category: Alumni Relations

Type: Full-Time

Job Type: Full time

Job Number: R1205

Location: Tempe, AZ

The Alumni Engagement Coordinator is part of a team that is responsible for supporting and advancing alumni participation across the ASU enterprise. This role works closely with colleagues and key stakeholders to implement data-driven strategies, execution of broad and targeted outreach campaigns, and ongoing project support designed to increase alumni donations, event attendance, ticket purchases, learning enrollments and other key outcomes. This position will report to the Alumni Outreach Manager while working closely with colleagues across the Alumni Engagement team and broader Outreach Hub team as it relates to project management, campaign execution, quarterly reports, and team presentations.

What you'll do

• Serves as project lead for select alumni engagement programs and campaigns to include alumni story collection, new graduate communications, event-related campaigns and others as assigned
• Assists with alumni engagement team updates, tasks, and timelines in collaboration with Outreach Hub project management team
• Submits project requests to Wrike task management system for owned projects and others across the Alumni Engagement team as needed
• Provides status updates throughout all phases and alerts team and colleagues of any threat to on-time delivery of any project deliverable
• Supports creation and ongoing updates to alumni engagement decks, quarterly impact summaries, academic alumni engagement reports, and overall team presentations
• Collaborate with Sun Devil Rewards team to support strategy and operations of rewards catalog, inventory, and redemption processes
• Assists as project lead with SMS/mobile app push outreach and broad event registration assistance as part of outreach campaigns where appropriate
• Analyzes and manages reporting templates, tools, and dashboards in support of regular and ad hoc reporting needs for departmental and other colleagues
• Cross trains in other alumni engagement team processes and procedures to provide backup in key areas
• Works creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence
• Supports efforts related to alumni story collection, including partnering with internal and external partners to launch campaigns, review submissions, edit transcriptions, and evaluate trends
• Assists with analyzing data from internal and external partners
• Reviews current literature and resources to stay informed on alumni engagement strategies and best practices across the enterprise and broader industry
• Documents processes and provides updates as needed
• Participates in special projects as needed
• Other duties as assigned

What you'll need

• Ability to work well with others
• Willingness to learn and develop skills within a data driven team
• Knowledge of Google Drive (specifically Slides and Docs), MS Outlook, Word, and Excel
• Collaborative style, combined with the ability and desire to work in a team-based environment
• Ability to maintain a high degree of confidentiality and responsibility regarding information related to Enterprise Partners, its subsidiaries and University business and confidential prospect information
• Strong and collegial interpersonal skills and an ability to communicate effectively in person, in writing, and by phone
• Ability to work both independently and as part of a team
• Problem solver who can take initiative and set priorities while being flexible
• Team-oriented strategist able to effectively manage complex situations involving numerous and sometimes competing constituencies
• Ability to represent the institution well
• An advocate's belief in the vision of ASU as the New American University
• High attention to detail and thoroughness in completing assigned duties
• Highly organized and able to handle multiple projects
• Adept at navigating complex environments with evolving priorities and communication plans
• Advanced knowledge and ability practicing the principles, practices, methods and techniques of project management
• Ability to negotiate, resolve conflicts, and navigate complex conversations
• Strong communication and interpersonal skills, ability to communicate well verbally, in writing, in front of a group and in one-on-one-conversations
• Collaborative style, combined with the ability and desire to work in a team-based environment
• Skilled in problem-solving coupled with the ability to build commitment and achieve a win-win situation for all stakeholders
• Flexible with proven ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
• Strong organizational and time management skills with the ability to set priorities, multi-task, and meet deadlines
• Ability to maintain a high degree of confidentiality and responsibility regarding information related to Enterprise Partners, its subsidiaries, and university business and confidential prospect information
• Highly organized and able to prioritize multiple tasks and deadlines, while working collaboratively in a fast-paced, dynamic team environment
• Team-player that can effectively manage complex situations involving often competing constituencies
• Attention to detail and thoroughness in completing assigned duties
• Strong working knowledge of MS suite

Relevant qualifications

• Bachelor's degree in Marketing, Business, Communications, Project Management or related field
• 1-2 years of marketing, communications or project management experience with responsibility for managing projects from inception to completion
• 1-2 years experience working in a collaborative environment with cross-functional teams and departments
• Or any equivalent combination of marketing, project management and/or administrative experience that provides the required knowledge, skills, and abilities

Preferred education and experience

• An interest in higher education and familiarity with project management

Preferred skills and ability

• Experience with marketing or fundraising campaigns, related project timelines and outcome reports
• Experience working with project management platforms such as Wrike, Ziflow, or similar

Benefits

• Hybrid work schedule. We work from home two days a week!
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) plan with matching employer contribution
• 22 days of vacation time
• 11 holidays, including your birthday
• Parental leave
• Significant tuition reductions
• Professional development is highly valued at ASU Enterprise Partners, where employees are encouraged to look across the organization and nurture new areas of interest
• $30 bi-weekly cell phone reimbursement