"Ambulatory Clinic Supervisor I - Waltham (onsite)"

The Ambulatory Clinic Supervisor I position is onsite at the Waltham location.

Position Summary/ Department Summary:

The Ambulatory Clinic Supervisor (ACS) ensures a high-quality patient experience through the effective management and coordination of physical and human resources within a busy multispecialty clinic that includes 21 exam rooms used by providers from different departments. This role oversees all front-end operations, including registration, scheduling, and patient processing, and monitors patient satisfaction from an operational standpoint.

The ACS plans, implements, and evaluates administrative and operational systems to ensure the department meets established performance goals and targets. Responsibilities include the day-to-day supervision of support staff, including workload delegation, scheduling, training and professional development, performance coaching, and conducting annual performance appraisals.

Key Responsibilities:

• Supervise administrative staff, including hiring, onboarding, training, performance evaluations, and disciplinary actions as needed.
• Lead regular staff meetings and foster a positive team culture.
• Ensure accurate and timely completion of patient registration and billing documentation to maximize revenue. Oversee clinical documentation, coding, and charge entry processes to ensure compliance and billing accuracy.
• Identify and implement improvements to registration, scheduling, and billing processes to enhance the patient experience. Evaluate space and scheduling needs to optimize room utilization and clinic efficiency.
• Train team members on hospital policies, systems, and compliance with third-party regulations (e.g., DPH, Joint Commission, OSHA).
• Monitor and address facility issues impacting daily operations; recommend improvements to the Practice Administrator.
• Oversee daily administrative operations including payroll, reporting, and regulatory compliance.
• Support departmental fellowships, residencies, training grants, and other academic programs.
• Other duties as assigned.

Minimum Qualifications

Education:

• Associate's or equivalent experience required.
• Bachelor's degree in business or closely related field preferred.

Experience:

• Three years of experience required.