"Ambulatory Services Coordinator - Harvey S. Peeler Jr. College of Veterinary Medicine"

Job Summary

The Ambulatory Services Coordinator supports the operations of the Clemson CVM Ambulatory Service. This position ensures the smooth functioning of day-to-day operations, performs administrative tasks, and provides operational support to the team of veterinary professionals in the ambulatory service. Performs other duties as assigned.

Job Duties

• 50% - Essential - Technical Support: Support the daily operations of the ambulatory veterinary practice, ensuring efficient workflow and excellent customer service. Coordinate and schedule ambulatory appointments, responding promptly to client inquiries and emergencies. Manage inventory and supplies, ensuring adequate stock levels for ambulatory services and ordering supplies when inventory is low. Accompany the on-duty DVM on calls to provide technical assistance as needed. Assist veterinarians with data entry into the EMR, both during and outside of service calls. Assist the CVM Business Office team in preparing financial reports, including expense and revenue tracking and forecasting. Assist in the active clinical education of professional veterinary students.
• 30% - Essential - Client Relations: Build and maintain strong relationships with clients, addressing concerns and ensuring their satisfaction with ambulatory services and escalating client issues or concerns as needed. Support veterinarians to develop and implement client education programs and outreach initiatives. Act as a liaison between clients and veterinary staff, facilitating communication and resolving issues effectively.
• 20% - Essential - Quality Assurance & Compliance: Assist in implementing quality assurance measures to uphold the highest standards of care in veterinary ambulatory services. Monitor protocols and procedures to maintain compliance with regulatory standards and ensure the safety of staff, clients, and animals. Monitor compliance with regulatory requirements, including licensing, accreditation, and record-keeping. Support evaluation of the effectiveness of protocols and procedures, making recommendations for improvement as needed. Support veterinarians in providing reporting requirements to University Veterinarian, IACUC, AALAC, etc.

Minimum Requirements

Education - Bachelor's Degree - animal husbandry, agriculture or a related field and work experience that is directly related to the area of employment. Work or educational experience that is directly related to the area of employment may be substituted for the bachelor's degree on a year-for-year basis, such as an associate's degree, Licensed/Registered Veterinary Technical degree, or equivalent training and experience.

Experience - 2+ years of directly related experience, such as experience in large animal ambulatory practice and/or experience working with large animals in a farm setting.

Responsibilities

Job Knowledge: Fundamental Job Knowledge - Fundamental working knowledge of concepts, practices and procedures and ability to apply in varied situations.

Supervisory Responsibilities: No Supervisory Duties - Not responsible for supervising employees.

Budgetary Responsibilities: No Budget Responsibilities - No fiscal responsibility for the department's budget.

Physical Requirements

Walk or move about; Use hands or feet to operate or handle machinery, equipment, etc; Ascend or descend (i.e. stairs, ladder); Position self to accomplish task (i.e. stoop, kneel, crawl); Communicate, converse, give direction, express oneself; Recognize or inspect visually; Move, transport, raise or lower.

Working Conditions

Exposure to heat or cold; Wet or humid; Exposure to bio-hazards (i.e. blood, bodily fluids).

Work Schedule

Standard Hours: 37.5

Compensation Information

Anticipated Hiring Range: $37,500 - $50,000. Salary is dependent upon several factors including, but not limited to, a candidate's previous experience, knowledge, skills and performance in accordance with Clemson's compensation guidelines.

Essential Personnel Level

Normal Operations. Required to follow emergency facility closure directives, and not normally expected work on-site during emergency situations.

Job Location

Clemson, SC

Application Deadline

October 20, 2025

Military and Veteran

MILITARY EQUIVALENCY: Clemson University is proud to allow educational equivalency for military technical certifications and trainings that directly relate to the job duties. VETERAN PREFERENCE: South Carolina is making our Veterans a priority for employment in state agencies and institutions. State policy for veteran preference states that for qualifying, full-time permanent positions, a veteran applicant may receive preference if they meet the job's minimum qualifications, were discharged under honorable conditions from the military, and submit their DD-214 for confidential review by the Office of Human Resources. To claim Veteran Preference for qualifying positions, email hrjob@clemson.edu upon submission of your application.

Closing Statement

Clemson University is an EEO/AA employer. Employment decisions are made without regard to characteristics protected by applicable law including disability and protected veteran status.