Analyst, Enablement

• Flexible location offered in Melbourne, Burwood or Geelong Campuses + hybrid work arrangements
• Full time and fixed term for 12 months
• HEW 7 $105,933 - $116,643 + 17% Superannuation

About the role:

The Analyst, Enablement provides hands on operational support across SharePoint (Deakin Hub) and Teams, with a strong focus on access management, secure collaboration, workflows and site lifecycle activities. The role works closely with staff across Deakin to resolve complex access issues, support digital ways of working, and deliver enhancement projects that improve efficiency and user experience. This role sits within the Training & Enablement team and is a key escalation point for SharePoint and Teams related incidents and requests managed through ServiceNow.

Reporting to the Manager, Training & Enablement, you will:

• Resolve technical SharePoint and Teams related incidents and requests via ServiceNow
• DeakinHub (all-staff intranet) site and content management, providing operational and technical support across SharePoint and workflow automations
• Understand and manage technical integration points across Microsoft 365
• Manage SharePoint site lifecycle activities including migrations, archiving, and restorations in SharePoint admin centre.
• Apply SharePoint governance, security and lifecycle standards
• Deliver scoped enablement projects from requirements, build and handover

To be successful, you’ll have:

• Proven hands on experience supporting SharePoint and Teams using Microsoft 365 admin tooling.
• Strong understanding of permissions, access models and external sharing
• Experience troubleshooting automation workflows and approval processes
• Proven ability to manage incidents and requests via ServiceNow or similar tools
• Clear communication skills and a practical, problem solving mindset

Here's how to apply:

Please submit your updated resume and a short cover letter outlining your skills and experience by clicking the ‘Apply’ button.

For a confidential discussion regarding this role, please contact Nicole Mas (Manager, Training & Enablement)

For a copy of the position description, please see below:

Analyst, Enablement - HEW 7_PD.pdf

Applications for this position close on Sunday, 17 May 2026 at 11:55pm.