Analyst I - System
Job Details
Department: Information Technology (Systems and Networking)
General Statement of Job
The System Analyst I installs, configures, administers and provides ongoing maintenance support to Enterprise servers and associated systems. Monitors server performance and storage capacity for physical and virtual server environments.
Specific Duties and Responsibilities
Essential Functions:
- Troubleshoots systems and hardware issues.
- Coordinates production maintenance schedules on a daily, weekly, monthly basis.
- Periodically performs system updates and other systems functions during off-peak hours, such as evenings and weekends.
- Participates in the department technology projects and, in the analysis, implementation and testing phases.
- Provides infrastructure maintenance and support for physical and virtual servers.
- Manages server systems security, including the creation and maintenance of security templates for baseline compliance.
- Monitors and maintains automated reports and scripts.
- Responsible for maintaining knowledge of third-party products and its capabilities, to assist other teams with application installation, testing and troubleshooting.
- Assists in the development of procedures and guidelines related to the systems area and performs continuous analysis and improvements of systems operations.
- Implements and supports distributed file systems.
- Supports a 24x7 computing environment in collaboration with the Information Technology Department.
- Responsible for providing a continuation of service delivery and continuous point of contact for service users and staff alike outside of normal office working hours.
- Performs hardware and software licensing inventories.
- Forecasts storage, hardware, and licensing needs.
- Responsible for maintaining knowledge of emerging technology requirements for continuous infrastructure improvements.
- Assists in the management of the Enterprise mail system for staff/faculty/students with all its hybrid connections and sub-components.
- Performs Active Directory operations including group policy creation and support.
- Travels throughout the college district, as needed.
- Performs other duties as assigned.
Required Education and Experience
- Bachelor's degree in Computer Science, Computer Information Systems or related field required.
- At least two (2) years of technical work experience in systems preferred.
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