Analyst, Technology Training and Improvement

Class Description

The purpose of this class is to provide training, analysis, design and curriculum development, technical support, needs assessments, surveys, and administrative duties to support training and business process improvements within the college, related to IT initiatives.

Minimum Requirements

Associate’ Degree required, degree in Instructional Technology, Information Technology or related field. Five (5) years’ experience in supporting technology, developing and delivering technology related training required. Experience performing needs assessments preferred. Must have a valid driver’s license in good standing with violation points less than five (5).

Class Specific Essential Duties

1. Analyze & design training materials and plans to meet the needs of groups and individuals.
2. Teach technology & business process training courses for CCBC faculty and staff.
3. Conduct departmental optimization needs assessments and surveys to increase efficiency and effectiveness around the use of technology.
4. Support and facilitate course registration, attendance and related procedures.
5. Provide troubleshooting and service coordination efforts with the appropriate group.
6. Develop training plans, course schedules, and course delivery events.
7. Support mobile and remote training, development, and facilitation.

Position Specific Essential Duties

1. Assist the college to become more efficient by introducing and implementing the use of technology to meet the strategic needs around IT initiatives.
2. Implement the appropriate processes and procedures for approved IT initiatives.
3. Analyze, design, deliver, implement and evaluate training initiatives.
4. Work independently or as part of a team to determine training objectives and design, develop and maintain instructor-led and electronic training documentation and materials.
5. Monitor and report the effectiveness of training for faculty and staff.
6. Work collaboratively across organizational units to perform needs assessments/surveys around business processes.
7. Identify how technology can optimize business processes/procedures and implement appropriate interventions.
8. Maintain currency in new and existing training methods and technologies.
9. Provide support to faculty and staff on a variety of technology problems, questions and projects.
10. Identify, research and resolve technical problems related to training material and programs.
11. Facilitate communication between users and IT personnel on system/software purpose, work-flow issues, data integration and output needs.
12. Perform tasks relating to the functions of the department, including collecting, reviewing, inputting and auditing data.