"Application Administrator I, II, or III"

Job Description

Enterprise Applications, a department within the Office of Information Technology (OIT) supports the key administrative computing systems for the University of Idaho. These systems include enterprise business applications such as Banner, MyUI, and UIdaho.edu, as well as supporting several custom-developed and vendor provided applications that serve departments across the university. The Enterprise Administration team provides system administration, monitoring, troubleshooting and maintenance to meet the needs of departments and Enterprise applications. The team’s focus is on providing outstanding customer support and maximizing the end user experience. Positions are based in Moscow with a possible hybrid model.

Position Overview

Application Administrator I

This position is responsible for analyzing and administering applications by providing monitoring, maintenance, troubleshooting and administration. They work with existing and potential customers to provide and expand services for the university. They will act as a customer service/support role by providing end user support, training, demonstrations and documentation/communication with customers. They will act as part of a team, providing input and evaluations on technology-based initiatives.

Level I positions apply system administration concepts and university policies, procedures and processes to small projects of limited scope. They identify and resolve routine issues with systems and applications, following standard policies, procedures and documentation to analyze situations and carry out routine operational tasks.

• Perform basic system upgrades, configuration changes and functionality upgrades with limited scope
• Monitor system status and performance and report to appropriate stakeholders
• Perform routine operational tasks under the direction of senior level administrators
• Work in a team-oriented atmosphere of cooperation and collaborative problem-solving to ensure that the technology needs of the university are met
• Provide strong customer service and support through clear and concise communication to peers and partners via tickets, email, phone, in-person, documentation and other means of communication
• Develop and maintain partnerships with other areas within and outside of the Office of Information Technology (OIT) to coordinate various technology solutions
• Document procedures, standards, installations/upgrades, help documents and user guides
• Other duties as assigned

Application Administrator II

This position is responsible for analyzing and administering applications by providing monitoring, maintenance, troubleshooting and administration. They work with existing and potential customers to provide and expand services for the university. They will act as a customer service/support role by providing end user support, training, demonstrations and documentation/communication with customers. They will act as part of a team, providing input and evaluations on technology-based initiatives.

Level II positions apply system administration concepts to small-to-medium-sized projects and portions of larger projects. They collaborate with team members, perform routine work and complete operational tasks with limited supervision. They follow standard policies, procedures and documentation to analyze issues and situations and determine appropriate courses of action.

• Provide administration to various systems and applications including, but not limited to, system upgrades, configuration changes, security management and new functionality exploration
• Monitor and benchmark systems and analyze results for potential improvements
• Ensure that application security standards are being followed
• Provide troubleshooting and take corrective actions on moderate-level problems/errors that occur in Enterprise Applications systems
• Represent team on medium-scale projects, initiatives and implementations/upgrades
• Consult with customers to help define existing business processes, providing analysis for future improvements and recommending business solutions to help increase efficiencies
• Provide strong customer service and support through clear and concise communication to peers and partners via tickets, email, phone, in-person, documentation and other means of communication
• Develop and maintain partnerships with other areas within and outside of the Office of Information Technology (OIT) to coordinate various technology solutions
• Other duties as assigned

Application Administrator III

This position is responsible for analyzing and administering applications by providing monitoring, maintenance, troubleshooting and administration. They work with existing and potential customers to provide and expand services for the university. They will act as a customer service/support role by providing end user support, training, demonstrations and documentation/communication with customers. They will act as part of a team, providing input and evaluations on technology-based initiatives.

Level III positions are seasoned, experienced system administration professionals with a full understanding of industry best practices, community standards and relevant policies and processes. They apply their skills to medium-sized projects or portions of large projects. They resolve issues and situations that are moderately complex in scope. They evaluate and select technologies, tools, solutions and techniques to obtain positive and efficient results in university operations, including performing simple to moderate cost/benefit analysis.

• Provide administration to various systems and applications including, but not limited to, system upgrades, configuration changes, security management and new functionality exploration
• Monitor and benchmark systems and analyze results for potential improvements
• Provide advanced troubleshooting and take corrective actions on moderate-level problems/errors that occur in Enterprise Applications systems
• Lead or represent team on medium- to large-scale projects, initiatives and implementations/upgrades
• Assist, mentor and train junior level administrators on operational tasks to ensure proper procedures, standards and processes are being followed
• Consult with customers to help define existing business processes, providing analysis for future improvements and recommending business solutions to help increase efficiencies
• Provide strong customer service and support through clear and concise communication to internal and external stakeholders via tickets, email, phone, in-person, documentation and other means of communication
• Develop and maintain partnerships with internal and external stakeholders to coordinate various technology solutions
• Provide excellent documentation of procedures, standards, installations/upgrades, help documents and user guides
• Other duties as assigned

Required Experience

Application Administrator I

• One or more of the following: Two years working in an information technology related field, 24 college credits in information technology related courses
• Communicating technical information
• Working in a customer service role
• Working in a team environment to accomplish shared goals

Application Administrator II

• Two years as a system, database, or application administrator
• Communicating technical information to a general audience
• Working in a team environment to accomplish shared goals
• Working with Tomcat or other application server technologies
• Working with Oracle or SQL Server databases

Application Administrator III

• Five years as a system, database, or application administrator with progressive levels of complexity and responsibility
• Two years analyzing customer needs and providing information technology-based solutions to meet those needs
• Working in a team environment to accomplish shared goals
• Working with Tomcat or other application server technologies
• Working with Oracle or SQL Server databases
• Understanding of industry security standards and how to apply them to applications

Required Education

Application Administrator I, II or III: High School Diploma or equivalent

Required Other

Application Administrator I, II or III: Occasional night and weekend work will be required during unplanned system outages or planned system upgrades and maintenance.

Additional Preferred

Application Administrator I

• Experience with higher education technology
• Experience or education working with Tomcat or other application server technologies
• Experience or education working with Oracle or SQL Server databases

Application Administrator II

• Bachelor’s Degree in an Information Technology related field
• Experience with higher education technology
• Experience working with ERP or other large scale Enterprise Administrative Systems
• Experience analyzing customer needs and providing information technology-based solutions to meet them
• Understanding of industry security standards and how to apply them to applications

Application Administrator III

• Bachelor’s Degree in an Information Technology related field
• Experience with higher education technology
• Experience working with ERP or other large scale Enterprise Administrative Systems
• Experience leading technical teams or projects
• Project management experience
• Experience mentoring and training junior level IT professionals

Physical Requirements & Working Conditions

None

Degree Requirement

Listed degree qualification is required at time of hire

FLSA Status

Exempt

Employee Category

Exempt

Pay Range

App Admin I $66,945.00 +DOE / App Admin II $75,296.00 +DOE / App Admin III $83,666.00 +DOE

Type of Appointment

_of_Appointment

FTE

1

Full Time/Part Time

Full Time

Funding

A visa sponsorship is available for the position listed in this vacancy

No

Posting Date

10/08/2025

Closing Date

Open Until Filled

Yes

Special Instructions to Applicants

Posting will remain open until a pool of qualified candidates can be identified. Applications received on or before October 27, 2025, will receive first consideration. We are filling two positions from this posting. Positions are located in Moscow ID with the possibility of a hybrid work model.