Application Services Manager

Department: IT Services

Job Summary

The Chabot-Las Positas Community College District is seeking an Application Services Manager for the District Office in Dublin, California.

GENERAL DESCRIPTION
Under the general direction of the Chief Technology Officer, provide leadership, consultation, and strategic direction for district-wide information technology activities with regard to the planning, analysis, design, development, installation, integration, and maintenance of software applications and online systems. Create, maintain and execute system project plans. Work with classified staff to resolve functional and technical issues in the administrative systems environment.

Representative Duties

1. Plan, organize, and coordinate District information technology activities and operations with regard to application development and integration.
2. Develop and execute goals, objectives, policies, and procedures in the areas of application development and integration which guide and govern practices across all District colleges and locations.
3. Consult with management and various committees to facilitate the identification and prioritization of current and future administrative application needs and solutions; analyze technology needs and provide direction for software and systems acquisitions and upgrades.
4. Supervise, hire, train, and evaluate information technology department staff engaged in designing, implementing, programming, and maintaining District software applications, including in-house and third-party solutions.
5. Ensure compliance with Federal and State requirements and standards; and, coordinate with departments to demonstrate that applicable standards are met.
6. Direct the testing, training, and evaluation of District software systems and applications.
7. Manage large-scale application software implementation projects, including development, integration, testing, troubleshooting, training, and final user acceptance.
8. Oversee the development, maintenance, support, and training for the District and related websites, portals, and mobile apps.
9. Coordinate and direct the development, implementation, and monitoring of security policies and practices for District applications.
10. Chair multiple committees and working groups that provide direction and feedback on critical systems and applications.
11. Develop, monitor, and maintain the unit’s budget in collaboration with the Chief Technology Officer and prepare related reports; budget for ongoing upgrades and support necessary to sustain District needs and future growth.
12. Oversee the operation of the district-wide help desk system used to record and assign service calls; provide direction to information technology staff on prioritizing work requests.
13. Coordinate activities with software application vendors; assist the purchasing department in the acquisition of information systems software and services.
14. Develop, implement, update, and ensure compliance with information technology department program plans and service unit outcomes as well as preparing related documentation.
15. Prepare reports, documentation, and proposals pertaining to District applications and services; recommend and implement improvements to department documentation processes and standards.
16. Perform other duties as assigned.

Minimum Education and Experience

Bachelor’s degree. Six (6) years of experience in system design, programming, testing, implementation, and user training including two years of experience supervising software development staff and managing related projects. Demonstrate sensitivity to and an understanding of the diverse academic, socioeconomic, cultural and ethnic backgrounds of community college students, including those with physical and/or learning disabilities.