"Applied Learning Operations Specialist (Pooled Position)"

The position manages and implements the processes and procedures for the applied learning field placement of College of Health and Human Services students. Creates and maintains databases and records and develops reports for the faculty and administrators overseeing field placements. Reviews clinical/field/internship contracts and memoranda of understanding, providing recommendations to General Counsel, faculty coordinators, and the CHHS Dean's office. Interacts and maintains positive, service-oriented relationships with a variety of campus constituents to resolve issues and implement processes. Recommends and assists with implementing activities to meet goals and objectives. Assists in establishing and implementing unit policies and procedures. Creates and maintains documentation related to job-specific duties and standard operating procedures. Stays up-to-date on software solutions for day-to-day operations, site onboarding needs, and stakeholder requests. Assists faculty and students with onboarding process for clinical placements, including deadlines and communication of processes.

Minimum Education and Experience Requirements: Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Preferred Education, Knowledge, Skills & Experience: Experience in a College environment within a University. Experience facilitating and supervising internships, clinical experiences, and field placements, and work with related policies and procedures. Experience in a customer-focused position. Experience in databases/learning management systems. Ability to learn and utilize numerous software solutions. Uses strong written and verbal skills to communicate effectively and efficiently to various audiences. Ability to independently solve problems, prioritize, execute multiple projects simultaneously and de-escalate high-stress situations. Ability to be team-oriented and adaptable. Excellent attention to detail.

FTE: 1.0 (40 hours per week). Months Per Year: 12 Months. Work Days: Monday - Friday. Work Hours: 8:00 a.m. to 5:00 p.m. Type of Position: Permanent.

Recruitment Range: $45,400 - $50,438. Vacancy Number: S02711. Competency Level: Journey. Location of Workplace: Main UNCW Campus. Home Department: CHHS - Dean's Office - 31500.

Primary Purpose of Organizational Unit: This position is assigned to the Applied Learning Operations (ALO) unit of the Academic Affairs Operations (AAOps) core service team within the College of Health & Human Services (CHHS). The Applied Learning Operations unit for CHHS fosters collaborative, team-oriented partnerships with faculty, staff, and community partners, and identifies and implements policies and processes, using technology and problem-solving, to streamline applied learning experiences that adhere to designated program, University, and professional standards as needed.