Appointment Coordinator

largest employers in North Carolina, offering a large range of career opportunities. Visit us at https://jobs.hr.ncsu.edu/ . Department: 244030 - Campus Health Location: Raleigh, NC Essential Job Duties: Help create a welcoming and efficient healthcare experience for NC State students by providing essential administrative support across Campus Health clinics. As a Campus Health Administrative Support Associate , you will play a vital role in coordinating front-office operations, supporting clinical staff, and ensuring patients receive timely, professional service that contributes to the health and well-being of the campus community. Primary Duties Patient Services & Clinic Operations Serve as a primary point of contact for patients by scheduling appointments, responding to phone and in-person inquiries, optimizing provider schedules, and delivering professional, customer-focused service across multiple Campus Health clinics. Medical Records & Administrative Support Maintain accurate patient records by supporting appointment preparation, scanning, filing, health form and chart retrieval, release of information requests, and other medical records functions. Assist with immunization record management and compliance activities. Team Support & Operational Excellence Provide administrative support to providers and staff by coordinating communications, assisting with special projects, and performing a variety of clerical duties that promote efficient clinic operations and high-quality patient care. If you are an organized, customer-focused professional who enjoys working in a collaborative healthcare environment and providing exceptional service to a varied campus community, we encourage you to apply and become an important part of the NC State Campus Health team. Other Work/Responsibilities: Problem solve referral and insurance issues. Adhere to safety health laws and regulations. Participate in emergency preparedness drills. Minimum Experience/Education: High School Diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work. Required Qualifications: Strong communication skills with the ability to effectively interact with a diverse population, including students, staff, faculty, and others Knowledge and experience with Electronic Health Record (EHR) systems and/or Practice Management systems. Strong ability to be flexible, multitask, and prioritize. Good problem solving skills including the ability to apply judgment for problem resolutions based on delegated authority from manager and/or according to established procedures and guidelines. Preferred Qualifications: Experience providing administrative or front-office support in a medical office, ambulatory care, student health, physical therapy, or other healthcare setting. Familiarity with electronic health record (EHR) systems, practice management software, or other healthcare information systems used for scheduling, patient registration, and medical records management. Experience working in a college or university environment, particularly in a student-facing or healthcare support role. Knowledge of medical insurance processes, billing procedures, or patient registration workflows. Demonstrated ability to coordinate multiple administrative tasks while delivering courteous, responsive customer service in a fast-paced clinical environment. Required license or certification: N/A Position Number: 00061802 AA/EEO Statement: NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu . Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.