Job description
University College Birmingham is seeking an Apprenticeship Operations Officer to join our developing Centre for Apprenticeships. Working across funding, compliance and systems, you will help strengthen the operational infrastructure that supports high-quality apprenticeship delivery and a positive apprentice and employer experience.
You will help ensure our provision remains compliant, auditable and operationally effective. Your work will include onboarding, compliance reviews, data validation, audit preparation and supporting colleagues and employers with apprenticeship funding and contractual requirements.
A particular priority is developing our apprenticeship systems to support effective delivery, meaningful progress tracking and reliable reporting. You will bring practical experience of configuring and maintaining an apprenticeship platform, including programme builds, workflows, templates and reporting structures. Our current platform is Smart Assessor, but relevant expertise gained using other apprenticeship platforms is equally welcome.
Working with academic and operational colleagues, you will translate programme requirements into effective system configurations, connecting apprenticeship delivery with the information needed to understand progress and support decision-making. You will also provide guidance, training and support to help colleagues use the system confidently and consistently.
You will bring experience of apprenticeship funding, compliance or operational assurance, together with the ability to interpret requirements, identify risks and follow issues through to resolution. You will communicate clearly, build effective working relationships and take a practical approach to improving systems and processes.
This is an opportunity to contribute to an evolving service, working closely with progress coaches, academic teams, quality colleagues and employers to support successful apprenticeships.
For an informal discussion about the role, please contact Martina Archer, Apprenticeship Operations Manager, at m.archer@ucb.ac.uk.
Interviews will take place on Wednesday 9th December 2026.