Salary: $59,899.00 - $70,470.00 Annually
Job Type: FT Exempt Salaried Staff
Job Number: FY2706709
Closing: 10/29/2026 11:59 PM Mountain
Location: Main Campus - Orem
Division: VP Digital Transformation/CIO
Position Announcement
Utah Valley University is seeking an Area Technical Manager to lead
technical support services for an assigned college or support area.
Working under the direction of the EUTS Director, this position
manages a team of at least four part-time employees responsible for
diagnosing and repairing end-user workstations. The role requires
in-depth knowledge of network topologies and protocols, as well as
experience with Active Directory and authentication systems.
Responsibilities include assisting with strategic technology
planning and managing the inventory, maintenance, and oversight of
computers and related equipment, including workstations, laptops,
printers, and scanners. This is an excellent opportunity for a
technology professional to combine technical expertise, team
leadership, and resource management while ensuring reliable
technology support for UVU's campus community.
Summary of Responsibilities
- Team Leadership: Responsible for hiring, firing, training, and
performance management of department technical personnel. Mentor
the technical team, ensuring their training aligns with their roles
and responsibilities. Monitor and review the performance of team
members, providing guidance and feedback as needed.
Strategic Technology Planning: Analyze current and future
technology needs for the assigned support area/college. Assist in
the development of goals and objectives, standards, policies, and
procedures to support technology at UVU and within the support
area/college. Coordinate efforts within the EUTS IT team to deliver
seamless support services. Monitors the institutional intranet
system within the support area/college to ensure its
effectiveness.
Technical Support: Manage technical support services within the
support area/college professionally and efficiently for users.
Ensure that technology issues are resolved promptly and
effectively. Responsible for helping and giving guidance to
individuals, teams, or organizations experiencing technical issues
with hardware, software, or digital systems. Maintains a
substantial inventory of computers and associated equipment with
end-user technology, which includes workstations, laptops,
printers, scanners, etc
Stakeholder Engagement: Meet with students, academic
departments, chairs, and deans to understand their technological
needs. Collaborate on strategies to best support these needs.
Professional Development: Attend conferences, workshops, and
training sessions to stay updated on industry best practices.
Maintain an up-to-date library of relevant publications, resources,
and training materials. Other duties as assigned.
Qualifications / Licenses / Certifications
- Graduation from an accredited college or university with a
bachelor's degree in a related field and 2+ years experience
related to the Summary of Duties or a combination of education
and/or experience totaling 6+ years.
Licenses or Certifications
- Current A+, CNA, CNE, MCP, MCSE, CCNA or other industry
recognized certification applicable to the essential functions
required.
Knowledge / Skills / Abilities
Knowledge
- Thorough knowledge of information technology in an educational
environment.
- Understanding of how to best support technology customers,
including students, faculty, staff, and administrators.
- Familiarity with higher education leadership.
- Understanding of administrative computing, instructional
technologies, ERP software solutions, student labs, and information
security.
Skills
- Strong leadership and supervisory skills.
- Effective communication and interpersonal abilities
- Effective problem-solving skills to identify
Abilities
- Ability to lead and manage IT staff and cross-functional teams
effectively.
- Capacity to prepare and present ongoing projects and product
documentation.
- Discretion and independent judgment in making significant
decisions.
- Providing mentorship and guidance to team members for their
professional growth.
EEO Statement:
UVU employment decisions are made on the basis of an applicant's
qualifications and ability to perform the job without regard to
race, color, religion, national origin, sex, sexual orientation,
gender identity, gender expression, age (40 and over), disability,
veteran status, pregnancy, childbirth, or pregnancy-related
conditions, genetic information, or other bases protected by
applicable federal, state, or local law.
To apply, please visit https://www.schooljobs.com/careers/uvu/jobs/5518855/area-technical-manager-euts
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