Arts Helpdesk Administrator

Who We Are

Founded in 1965, UC Irvine is a member of the prestigious Association of American Universities and is ranked among the nation's top 10 public universities by U.S. News & World Report. The campus has produced five Nobel laureates and is known for its academic achievement, premier research, innovation and anteater mascot. Led by Chancellor Howard Gillman, UC Irvine has more than 36,000 students and offers 224 degree programs. It's located in one of the world's safest and most economically vibrant communities and is Orange County's second-largest employer, contributing $7 billion annually to the local economy and $8 billion statewide.

To learn more about UC Irvine, visit www.uci.edu.

The Claire Trevor School of the Arts (CTSA) at the University of California, Irvine creates transformative experiences through an interconnected, diverse, and innovative community of artists and scholars.

As the only UC school encompassing art, dance, drama, and music, reflected in its four departments, CTSA fosters creativity and interdisciplinary collaboration, empowering over 1,000 undergraduate and graduate students annually. With a focus on academic rigor, technology and a commitment to inclusivity, students engage in over 150 annual exhibitions, performances and workshops while preparing for a wide range of professional careers.

Your Role on the Team

Under the general supervision of the Director of Technology, the incumbent's primary duties are maintaining the School's help desk and providing computing technical support for the School of the Arts, including operational, consultative, and maintenance functions. The incumbent will focus their technical support efforts on all departments and computer labs in the School. The incumbent will manage projects, tasks, lab environment, operations, hardware, software, and equipment. The incumbent assists in (a) providing general-purpose digital arts computing facilities, technical support, and training for School of the Arts students, faculty, and staff, and (b) supporting all computing hardware, software, and operating systems in the School of the Arts. The incumbent will also install, maintain, and document computing hardware, software, and operating systems for School of the Arts computers.

What It Takes to be Successful

Required:

• Demonstrated knowledge of installing and maintaining Windows, macOS, iOS, and iPadOS systems.
• Ability to research specialty end user needs with respect to hardware and software and provide appropriate solutions based on compatibility, security, cost, and functionality.
• Demonstrated effective interpersonal and communication skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
• Ability to assess campus or institutional needs for AV IT technology products and design services to meet those needs.
• Experience in use and knowledge of networking protocols such as DHCP, TCP/IP, etc.
• Able to learn effectively and meet deadlines.
• In-depth understanding of divisional or institutional business processes to provide the highest level of support.
• Knowledge of computer, media, and networking technology.
• Experience conducting escalated, broad technical support including hardware and software tests, analyzing test results and producing reports of conclusions and recommendations.
• Skills to determine priorities based on knowledge of work area. Self-motivated and works independently and as part of a team. Demonstrates problem solving skills.
• Skill at managing and triaging a large queue of projects and requests that require troubleshooting and research.
• Demonstrated ability to work with others from diverse backgrounds. Thorough customer service and consultative skills to identify and implement required technology solutions.
• Experience in use and knowledge of complex scripting languages. Demonstrated ability to configure and customize moderately complex software.
• Demonstrated skill at project management processes. Demonstrated ability to construct and execute test plans for hardware and software. Experience conducting hardware and software tests, analyzing test results and producing reports of conclusions and recommendations.
• Expertise in supporting a wide range of multimedia peripherals (copiers, printers, scanners, cameras, projectors, displays, 3-D printers)
• Bachelor's degree in related area and / or equivalent experience / training
• 1-3 years of Technical support or applicable area