Ask-Me Agent

Ask Me! Agent

Make a difference

Student-facing customer service

Permanent role

Are you a capable, enthusiastic team player who prides yourself on getting the job done?

Do you have initiative, understand the need for efficiency and will you put the student at the centre of your customer service?

Bring your positive attitude and desire to be part of something meaningful to the Manukau Institute of Technology.

E pā ana ki te tūranga - Tuanga tatara i te angaanga - About the role

This role is part of the team that provides student-facing services to students, i.e., assistance with: (1) Application and Enrolment processes, (2) Invoicing and Receipting, (3) Withdrawals and Transfers, (4) Academic Record requests, (5) Results enquiries, and (6) Graduation support, as well as our processes designed to assist a student to onboard successfully into MIT. 

The role is one which at times provides cover for shifts across 7am to 8pm Monday to Friday, and during the day on Saturday, 8:30 AM - 4:30 PM once every four weeks.

Experience and Key Competencies

Previous experience in customer service-based positions or closely related field.

Outstanding customer service skills including exceptional interpersonal and active listening skills along with analytical and critical thinking ability to interpret and respond appropriately.

Student Commitment, with an active dedication to supporting students' aspirations, learning and achievements.

Ability to communicate clearly and concisely in all oral and written communications.

Ability to work effectively in a team environment and participate to get the job done, while continually focusing on the needs of the students.

Ability to exercise appropriate personal initiative and accountability.

Results orientated and driven to exceed application and enrolment targets.

Cultural awareness given the MIT's diversity of students.

Commitment to quality assurance, while ensuring the delivery of value to students it is critical to ensure MIT policies and procedures are being met.

Confidence in using an appropriate range of computer programmes, eg demonstrated experience with such applications as Databases, Student Management Systems, CRMs, and the Microsoft office suite

Ahurea - Anga fakafonua - Culture

At MIT and Unitec you will work with some incredible people who are passionate about the positive impact we make to the communities we serve.We offer a work environment which values genuine people who care for others, are well-connected, open and approachable and strive for excellence in all we do. If you are excited by the role and feel you would fit well into our organisation, we would love to hear from you.

"Kua herea mātou ki te whai i te tūturutanga o Te Tiriti O Waitangi." We are committed to creating and maintaining a culturally sensitive work environment in relation to Te Tiriti o Waitangi.

Me pēwhea te tono - Tuku atu fēfē atu haau a tohi ole- How to Apply

For a copy of the Job Description or to apply visit http://careers.manukau.ac.nz 

If you would like any further information please contact Shallu Tokas, People and Culture Business Partner, (09) 976 0221

Applications Close: Thursday, 11 June, 2026

Job Details

Reference #29682Posted:27 May 2026Closes:11 Jun 2026 17:00Location(s)Manukau CampusExpertiseAdministration and Office SupportJob level(s)Entry level, Graduate, ExperiencedWork type(s)Full-time permanentMore details (document)Ask Me! Agent JD.pdfAdditional documentStrategic direction 2025-2026