Assessment and User Experience Librarian

Dean of Library Operations and Engagement. Responsibilities include assessment activities across the library while developing and coordinating User Experience (UX) initiatives. The Assessment and User Experience Librarian routinely evaluates assessment and UX practices to ensure they support the mission and strategic goals of both the library and the University.

Supervisor: This position reports to the Associate Dean of Library Operations and Engagement.

Working Hours: Monday through Friday, 8 am to 5 pm with occasional library events which may require extended hours.

Supervision Exercised: This is not a supervisory role.

Required Licensure: ALA-accredited master’s degree in library or information science, or related advanced degree.

Required Qualifications / Skills:

Assessment Strategy and Leadership:

• Will gather, analyze, and interpret, and communicates qualitative and quantitative data to evaluate the effectiveness of library services, programs, collections, spaces, and digital environments and to support continuous improvement.
• Responsible for collaborating with library colleagues to collect and assess relevant data and represents the library in campus, regional, state, and national assessment and UX initiatives.
• Leads and advances a culture of assessment and user-centered decision-making, aligning initiatives with institutional goals and accreditation requirements.
• Coordinates and supports library-wide assessment and UX efforts, including data collection, analysis, and consultation with library units to develop meaningful measures and communicate impact.
• Informs strategic planning and organizational decision-making through analysis and communication of evidence-based findings.
• Develops long-term assessment and UX plans and maintains expertise in assessment methods, UX research, and service design.

Data Analysis & Reporting

• Designs and implements assessment methods (surveys, interviews, focus groups, and mixed methods).
• Analyzes, visualizes, and reports data (e.g., Tableau, Power BI), developing dashboards and presentations to communicate impact and support decision-making.
• Conduct benchmarking and trend analysis (e.g., ACRL, ARL).
• Coordinates data preparation for national surveys, accreditation, and institutional reporting

User Experience and Service Design

• Leads development and implementation of a coordinated, library-wide UX strategy aligned with assessment and organizational priorities.
• Conducts usability testing and user research, engaging users to identify needs, barriers, and opportunities to improve services, spaces, and digital experiences.
• Analyzes user engagement, interactions, and impact to identify trends, underserved populations, and priorities for user-centered improvements.
• Collaborates with library units to design and assess UX enhancements and promotes integration of UX principles into planning and decision-making.

Collaboration, Outreach, and Professional Engagement

• Serves as library liaison for assigned academic department(s). In collaboration with teaching and research faculty in the colleges, develops select areas of the library’s subject resources by identifying and selecting new materials for the collection and by evaluating existing materials for possible withdrawal from the collection. Engages with departmental faculty to better understand and meet their library needs, develops collegial partnerships, and promotes library services and resources.
• Contributes to overall collection development through participation in the evaluation and development of the collection and in the review and selection of research databases and other library resources as appropriate.
• Works collaboratively with library faculty, staff, campus partners, and institutional stakeholders to advance assessment, UX, and continuous improvement initiatives to advance assessment, UX, and continuous improvement initiatives.
• Represents the library in campus, regional, and national assessment and UX communities, including participation in relevant FLVC and professional communities as appropriate.
• Develops training and documentation related to assessment tools, data literacy, UX methods, and evidence-based practice.

Other Job Accountabilities:

• Participates in the planning and policy making bodies of the library and University as appropriate.
• Serves on library, University, and statewide committees or project teams as appropriate.
• Maintains awareness of current campus issues and developments in library and information science with attention to trends in assessment and UX
• Participates in training and professional development activities.
• Participates in library-wide activities and/or special projects as appropriate in consultation with supervisor.

Anticipated Start Date:

The position is expected to begin on November 9, 2026

About the Department:

For more information about the Thomas G. Carpenter Library visit: https://www.unf.edu/library.

Department Requirements:

• Knowledge of assessment practices, principles, and trends in libraries and/or higher education and familiarity with UX or user-centered design principles
• Requires excellent communication and analytical skills, including ability to report complex data.
• Ability to manage projects effectively and set priorities.

Preferred Qualifications/Skills:

• Possess professional experience in an academic library.
• Has experience with data visualization tools (e.g., Tableau, Power BI) or equivalent platforms
• Is familiar with Ex Libris’ Alma and Primo VE, and Springshare products.
• Has the knowledge of best practices related to data privacy, ethical data collection, and responsible use of assessment data.
• Possess experience conducting usability testing or UX research.
• Is familiar with user-centered or service design methodologies.
• Is experienced in evaluating digital interfaces, websites, or discovery systems.
• Attains the knowledge of accessibility and inclusive design principles
• Has experience with national assessment initiatives such as ACRL.
• Has creative problem-solving skills with a willingness to be flexible and experiment with new methods and technologies.
• Can collaborate and maintain collegial working relationships with administrators, staff, and faculty inside and outside the library.

Statement(s) of Understanding

This position requires a background check. In conjunction with the University's policy, this position may also require a credit check.The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator

Equal Opportunity

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

Carnegie

UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.

Organization

Mission Statement

Our student-centered mission is to create the next generation of thinkers, leaders, and problem solvers with the knowledge and experience to uniquely change the world.

Vision Statement

University of North Florida will be the higher education nexus where diverse students, faculty, and organizations from around the world collaborate to creatively innovate for the advancement of society.

Values

We achieve excellence in all we do; we are an institution of uncompromising character; we lead with humility, humanity and integrity.

Integrity – We do the right thing for the right reason at the right time.

Respect – We treat everyone with kindness, we are informed by the perspectives of other, and we draw strength from our differences.

Accountability – We are responsible for how the outcomes of our actions affect others and our environment.

Innovation – We harness creativity and talent to turn challenges into opportunities and problems into solution in a uniquely UNF way.

Strategic Goal

University of national prominence and distinction with North Florida as our catalyst and student success as our mantra. Learn more about UNF’s 2020-2025 Strategic Plan.

Statement of Unity

UNF stands in unity and solidarity with all members of our community, regardless of genetic information, race, color, religion, age, sex, disability, gender identity and expression, sexual orientation, marital status, national origin, or veteran status. We are proud of the diversity in our students, faculty and staff.

We strongly condemn acts of hate and bigotry as antithetical to the university's core values of mutual respect and civility. Actions and words that seek to deny human beings full membership in the broader moral community on the basis of arbitrary characteristics are intolerable. We stand opposed to violence in language or in action, and we see these as a threat to the mission of UNF as a public university that is committed to intellectual and cultural growth and civic awareness.

We pledge to stand with and for those who are the most vulnerable members of our community and to take actions that help our students and fellow employees feel safe and know that they are safe. We affirm UNF's unreserved commitment to student success within a diverse, supportive campus culture. We seek to embody the ideals of a free and democratic society, and we fully support and value each member of our community.

Company info

Telephone: 9046202710

Location: 1 UNF Drive Jacksonville FL 32224 US