Assignment Coordinator

Job Summary

The Assignments Coordinator is responsible for housing assignments for 1500 residential beds, and the direct management of the housing information database system. This position works closely with the Senior Housing Operations Coordinator in effective utilization of StarRez to receive and process applications. Management of space allocation, room selection and assignment processes and housing report generation and analysis that helps to inform departmental decisions and initiatives. The Coordinator serves as a key liaison between students, parents, and internal university departments to ensure a positive residential experience and efficient housing operations.

Responsibilities

HOUSING ASSIGNMENTS: Assists the Senior Housing Operations Coordinator. Manage assignments process, utilizing the StarRez housing information management system. Design and implement student housing occupancy, room selection, and process details and timelines. Maintain accurate housing occupancy records in StarRez for occupancy reports, room assignments, check-in/out processes and related correspondence with current and future students. Manage the Expanded Occupancy housing process including temporary assignments, communication and reassignment to permanent space as it becomes available. Coordinates correspondence with housing appeals, housing assignments, cancelations, and wait/preference lists. Responds to student and family concerns regarding housing assignment, meal plan, and billing questions and concerns. Interpret policies and procedures related to housing assignments.

STARREZ MANAGEMENT: Responsible for the coordination and setup of all input data parameters in StarRez for terms, rates, and break housing, move-in, and move-out appointments. Updates and maintains the accuracy of the student classifications to create reports in StarRez. Maintains updates to the portal and applications for StarRez PortalX. Works in collaboration with Information Technology on troubleshooting, generating reports, and setup/maintenance of StarRez. Distinguish reporting needs between various groups and functional users to prioritize and deliver needs accordingly. Provide details to graphically represent spatial occupancy. Assist with testing, troubleshooting and evaluation of StarRez software upgrades and implementation of future modules.

DEPARTMENT ENGAGEMENT: Contribute to and participate in strategic planning, department goal setting, data/assessment efforts, and determining community staffing priorities and initiatives. Assist with special projects and serve as a supportive team member within the department and university. Participate in university, divisional, and departmental trainings and developmental activities as needed. Serve as a liaison to other departments to provide information on housing issues or needs. Establish and maintain a positive rapport with departmental contacts.

Perform other duties as assigned.

Required Qualifications

Bachelor's degree from an accredited college or university in student affairs, higher education, business administration, information systems, or a related field and one year of experience in housing, student services, customer service, or administrative role; OR Associate's degree from an accredited college or university in business, information systems, or a related field and two years of experience in housing, student services, customer service, or administrative role.

Preferred Qualifications

Experience in Higher Education environment. Familiarity with housing assignment systems (e.g., StarRez, Symplicity) and/or student information systems (e.g., Banner, PeopleSoft). Knowledge of ADA, FERPA, Title IX, and housing-related compliance issues.

Knowledge, Skills, & Abilities

KNOWLEDGE

Proficient in Microsoft Office and other computer software/databases. Knowledge of housing management software (e.g., StarRez, Symplicity). Familiarity with student information systems (e.g., PeopleSoft, Banner). University Housing Policies and Procedures. Understanding of assignment processes, occupancy management, and room change protocols. Familiarity with fair housing laws, FERPA, ADA, Title IX, and confidentiality standards. Student Development and Customer Service Principles. Awareness of student needs in a residential setting.

SKILLS

Excellent interpersonal, written, and verbal communication skills. Detail-oriented with strong prioritization and organizational skills. Conflict resolution and de-escalation skills for handling complaints or emotional students. Strong data entry and reporting skills using Excel and database systems. Take initiative in daily tasks while knowing when to escalate more complex issues.

ABILITIES

Ability to maintain confidentiality. Ability to assess room availability, resolve assignment conflicts, and interpret housing data. Apply policy fairly while balancing individual student needs. Ability to troubleshoot software issues or inconsistencies in records. Ability to manage multiple priorities, especially during peak housing periods. Accurate and timely completion of recurring housing processes and reports. Maintain a student-focused approach when solving problems or communicating decisions. Stay professional and empathetic under pressure. Apply guidelines fairly and consistently, even in high-pressure or emotional situations. Function effectively as part of a team in Residence Life or Housing Operations.

Shift/Salary/Benefits

Shift: Days; M-F. Pay Band: B3. Salary: $16.54/hourly-$19.17/hourly. Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position. Recruitment Period: Until Filled. Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays. Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program.