Assignments Specialist

by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university ( https://www.uga.edu/ ). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine. About the College/Unit/Department: Part of the Division of Student Affairs, University Housing consists of nearly 2.8 million square feet of facilities and is home to more than 9,000 students. The department employs 220 full-time staff members, 21 graduate assistants and 565 undergraduate student workers. As a self-supporting auxiliary, University Housing operates a $59 million budget derived only from student housing fees and other non-state sources. In support of its mission to provide comfortable, affordable and secure housing options where the academic success and personal growth of residents are encouraged and supported, University Housing engages staff members in competency-based training and students in curriculum-based engagement focused on community building, interpersonal skills, social awareness and responsibility, and well-being. College/Unit/Department website: housing.uga.edu Posting Type: External Retirement Plan: TRS Employment Type: Employee Benefits Eligibility: Benefits Eligible Full/Part time: Full Time Additional Schedule Information: M-F, 8 a.m. – 5 p.m. Some evening and weekend work may be needed Advertised Salary: $45,000 Posting Date: 09/17/2026 Open until filled: Yes Proposed Starting Date: 10/19/2026 Special Instructions to Applicants: We are unable to offer a work visa sponsorship for this position. You must be authorized to work in the U.S. to apply. Priority consideration will be given to those who complete the application process by 7/31/26; however, screening will continue until the position is filled. Location of Vacancy: Athens Area EEO Policy Statement: The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( hrweb@uga.edu ). USG Core Values Statement: The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02 . Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom . Classification Title: Customer Service Rep I FLSA: Non-Exempt FTE: 1.00 Minimum Qualifications: High school diploma or equivalent Preferred Qualifications: Technical knowledge in the field acquired through an apprenticeship, a 2-year degree or professional certificate. Experience with student information systems, such as Banner, and housing information systems, such as StarRez. Experience in working in customer service and/or with housing operations. Position Summary: The Assignments Specialist provides front-facing customer service for University Housing and the Housing Assignments Office while managing various key processes related to the assignments processes. A person in this position supports a fast-paced office that has daily interaction with students, parents, staff, faculty and other stakeholders, often on matters of a confidential and sensitive nature. This individual also performs general duties associated with assignments and communication with the more than 9,000 students living in on-campus housing. Knowledge, Skills, Abilities and/or Competencies: Considerable knowledge in office practices, procedures and equipment. Typing and editing skills with high accuracy. Computer skills with the ability to utilize word processing, email, calendar, internet and database programs. Ability to manage multiple tasks, organize work and balance time demands well. Excellent communication skills and ability to greet and assist residents, visitors and callers with a variety of questions, needs and concerns. Maintain confidentiality of office information and records. UNIVERSITY HOUSING EXPECTATIONS: Commit to a University Housing-first philosophy by promoting student success and supporting University Housing, Division of Student Affairs and University of Georgia missions and goals. Safeguard the physical security of University Housing facilities, protect sensitive information through adherence to cybersecurity polices and best practices, promptly report any security concerns or incidents, and promote a culture of security awareness to ensure secure on-campus residential communities. Embrace an entrepreneurial spirit by sharing opportunities to protect departmental resources and find cost savings. Be present and on time for all scheduled work, communicating proactively for unavoidable absences and adhering to policies and procedures for leave requests, as these are crucial for overall productivity, team morale and operational efficiency. Provide a positive student experience by being courteous, caring, patient, flexible and working to resolve issues or problems in a timely manner. Collaborate with team members across University Housing, as needed, and communicate issues to supervisors. Maintain a positive and productive environment by consistently following department, campus and USG policies and procedures. Designated as Essential Personnel Pool (meaning may be asked to report to work) for the purposes of maintaining critical operations during inclement weather or other emergency situations. Employees in this role may be required to report to work when the University is closed or operating under modified conditions. The employee will be contacted by their supervisor (or designee) with instructions on when and where to report and what duties will be necessary. Communication will occur via the employee's primary contact information on file (phone, email, or other agreed-upon method). The designation of Essential Personnel Pool will be reviewed annually during the performance evaluation period to ensure alignment with operational needs. Participate in departmental "all hands-on deck" events (e.g., move-in, move-out, residence hall emergencies). Physical Demands: Normal office environment. Occasionally lift and move items weighing at least 30 pounds. Concentrate for extended periods and organize diverse information. Is driving a responsibility of this position?: Yes Is this a Position of Trust?: Yes Does this position have operation, access, or control of financial resources?: No Does this position require a P-Card? : No Is having a P-Card an essential function of this position? : No Does this position have direct interaction or care of children under the age of 18 or direct patient care?: Yes Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications): Yes Credit and P-Card policy: Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website . Background Investigation Policy: Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website . Duties/Responsibilities: Customer Service: Serve as the initial point of contact with students, parents, staff, faculty and other stakeholders who arrive to University Housing in-person or contact the department by telephone, email or webchat. Respond or refer stakeholders to appropriate University Housing staff in an effort to answer questions, resolve problems or clarify policy. Understand and be able to articulate all assignment and cancellation procedures. Compose routine emails/chat communications for current and future students. Maintain communication records and other documentation in accordance to records retention policies. Regularly review the departmental website to ensure accuracy of assignments-related information. Percentage of time: 60 Duties/Responsibilities: Process Management: Serve as the lead on (or backup for) various key assignments processes including: Emailing communications to students regarding timelines, general information, processes and issues. Serving as the records retention coordinator for the Administrative Services and Communications unit. Hiring, training and supervising student office assistants, including the review and approval of timecards. Coordinating the First Year Live-On Requirement (FYLOR) exemption review process. Managing the dependent verification process. Managing residency verification. Authorizing and scheduling reservations for departmental vehicles, including issuance and collection of keys and vehicle hang tags, as well as ensuring vehicles operationally ready. Conducting routine audits for housing registrations, contracts, assignments and miscellaneous charges. Placing and removing holds on student records, as necessary. Responding to inquiries and creating various reports (e.g., for the U.S. Census Bureau, historical occupancy and rate information). Maintaining office supply inventory and overseeing organization of storage closets. Managing the residence hall flyer approval and distribution. Percentage of time: 30 Duties/Responsibilities: Other: Create, review and update process documentation, including standard operating procedures and policies. Serve on departmental and University task forces and committees as needed, as well as participate in other professional development activities. Perform other duties as assigned that are consistent with the purpose and scope of this position. Percentage of time: 10 Contact Details: For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below. Recruitment Contact Name: Carrie Chitwood Recruitment Contact Email: cachitwo@uga.edu