Participate in local events to establish relationships, promote University programs, and support student and faculty recruitment.

Develop and maintain relationships with Educational Services Officers (ESOs), Training Managers, Enrollment and Marketing liaisons, and other key community contacts.

Support the consistent application of University policies and procedures.

Student Engagement & Campus Operations

• Maintain regular in-person contact with prospective, new, and continuing students.
  
  
• Provide student communications and support through Education Cloud (Salesforce), Campus Solutions, email, phone, and other appropriate channels.
  
  
• Provide academic advisement and support student engagement through classroom visits, mobile office hours, social media, and campus outreach activities.
  
  
• Assist with establishing unit courses, facilitating face-to-face and EagleVision courses, and supporting campus events.
  
  

Academic Advising & Student Success

• Advise and counsel students regarding degree programs and academic requirements.
  
  
• Assist students with developing degree maps and preparing unofficial degree evaluations.
  
  
• Monitor student academic progress and assist with graduation application processing.
  
  
• Support student retention, enrollment, and new student application goals.
  
  

Registration & Records Administration

• Complete registration and end-of-term activities accurately and within established deadlines.
  
  
• Ensure required information is entered and maintained in applicable University systems.
  
  
• Maintain appropriate documentation using Campus Solutions comments and Education Cloud Advising Notes.
  
  

Campus Assets & Financial Administration

• Safeguard University property, academic materials, records, and other campus assets.
  
  
• Support campus financial operations and maintain audit-ready records and practices.
  
  
• Collaborate with campus staff to ensure appropriate stewardship of University resources.
  
  

Reporting & Policy Compliance

• Complete and submit required reports and administrative correspondence accurately and on schedule.
  
  
• Ensure compliance with University and Worldwide administrative policies and procedures.
  
  
• Maintain high-quality documentation and communicate questions or concerns as appropriate.
  
  

Academic Issue Resolution

• Identify, investigate, and appropriately refer academic issues and student concerns to the appropriate individuals or departments.
  
  
• Follow established University and Worldwide procedures for resolving and escalating academic matters.
  
  

Professional Development

• Maintain a positive, professional image when representing Embry-Riddle.
  
  
• Participate actively in required training and professional development opportunities.
  
  

Campus Leadership Support

• Assume designated responsibilities of the Associate Campus Director during their absence.
  
  
• Support continuity of campus operations and student services.
  
  

Additional Responsibilities

• Perform other duties as assigned.
  
  
• Work independently with minimal supervision while demonstrating sound judgment, effective decision-making, problem-solving, and troubleshooting skills.
  
  

About us

For over 100 years, Embry-Riddle has been the world's leading aviation and aerospace university, educating more than 30,000 students across residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as through a global network of Worldwide locations and online programs. With more than 165,000 alumni around the world, our impact reaches every corner of the aerospace, aviation, defense and technology industries.

Today, our faculty, researchers and professional staff are advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems and next-generation engineering. Working alongside industry leaders, government agencies and innovators, they are solving real-world challenges and shaping the technologies that will define tomorrow.

Whether you are an educator, researcher, administrator, technologist or industry professional, your work at Embry-Riddle will contribute to something bigger than a job. Join a community driven by discovery, purpose and excellence—and help shape the future of aerospace.

• Generous Time Off: Enjoy up to 18 days of paid leave in your first year, including 3 days granted upon hire and 15 days accrued throughout the year. You'll also receive 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.
  
  
• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
  
  
• Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution – with no vesting period.
  
  
• Personal Leave: Relax with 15 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year.
  
  

Compensation

The hourly rate for this role is up to $17.00 . The final offer will be based on the candidate’s skills, qualifications, and experience, as well as applicable state regulations, internal equity, and business needs, and may fall outside of the stated range.

Qualifications

Required Education

• Associate degree or completion of a formal program of 18+ months after high school.
  
  
• Area of study may vary.
  
  

Required Experience

• 1–3 years of related work experience, preferably in an administrative, higher education, marketing, counseling, or customer service environment.
  
  

Required Skills, Knowledge & Abilities

• Strong analytical and problem-solving skills with an in-depth understanding of information systems.
  
  
• Proficiency with Microsoft operating systems and applications, including Excel, PowerPoint, Word, Outlook/email, and SharePoint.
  
  
• Proficiency with Internet and other end-user applications.
  
  
• Excellent customer service and interpersonal communication skills.
  
  
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and meet deadlines.
  
  

Preferred Qualifications:

• Prior experience in higher education or counseling
  
  
• Marketing or advertising experience
  
  
• Aviation experience
  
  
• Candidates with Individual Logistical Support (ILS) preferred
  
  

Licenses, Certifications & Security Clearances

• None required.
  
  

To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R312001. Please attach all relevant materials to your application when you apply online. Complete submissions include:

• Cover letter
  
  
• Resume
  
  
• Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)
  
  

Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry-Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry-Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website .

Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact eraujobs@erau.edu and should not reach out to hiring managers or staff.

Participate in local events to establish relationships, promote University programs, and support student and faculty recruitment.

Develop and maintain relationships with Educational Services Officers (ESOs), Training Managers, Enrollment and Marketing liaisons, and other key community contacts.

Support the consistent application of University policies and procedures.

Student Engagement & Campus Operations

• Maintain regular in-person contact with prospective, new, and continuing students.
  
  
• Provide student communications and support through Education Cloud (Salesforce), Campus Solutions, email, phone, and other appropriate channels.
  
  
• Provide academic advisement and support student engagement through classroom visits, mobile office hours, social media, and campus outreach activities.
  
  
• Assist with establishing unit courses, facilitating face-to-face and EagleVision courses, and supporting campus events.
  
  

Academic Advising & Student Success

• Advise and counsel students regarding degree programs and academic requirements.
  
  
• Assist students with developing degree maps and preparing unofficial degree evaluations.
  
  
• Monitor student academic progress and assist with graduation application processing.
  
  
• Support student retention, enrollment, and new student application goals.
  
  

Registration & Records Administration

• Complete registration and end-of-term activities accurately and within established deadlines.
  
  
• Ensure required information is entered and maintained in applicable University systems.
  
  
• Maintain appropriate documentation using Campus Solutions comments and Education Cloud Advising Notes.
  
  

Campus Assets & Financial Administration

• Safeguard University property, academic materials, records, and other campus assets.
  
  
• Support campus financial operations and maintain audit-ready records and practices.
  
  
• Collaborate with campus staff to ensure appropriate stewardship of University resources.
  
  

Reporting & Policy Compliance

• Complete and submit required reports and administrative correspondence accurately and on schedule.
  
  
• Ensure compliance with University and Worldwide administrative policies and procedures.
  
  
• Maintain high-quality documentation and communicate questions or concerns as appropriate.
  
  

Academic Issue Resolution

• Identify, investigate, and appropriately refer academic issues and student concerns to the appropriate individuals or departments.
  
  
• Follow established University and Worldwide procedures for resolving and escalating academic matters.
  
  

Professional Development

• Maintain a positive, professional image when representing Embry-Riddle.
  
  
• Participate actively in required training and professional development opportunities.
  
  

Campus Leadership Support

• Assume designated responsibilities of the Associate Campus Director during their absence.
  
  
• Support continuity of campus operations and student services.
  
  

Additional Responsibilities

• Perform other duties as assigned.
  
  
• Work independently with minimal supervision while demonstrating sound judgment, effective decision-making, problem-solving, and troubleshooting skills.
  
  

About us

For over 100 years, Embry-Riddle has been the world's leading aviation and aerospace university, educating more than 30,000 students across residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as through a global network of Worldwide locations and online programs. With more than 165,000 alumni around the world, our impact reaches every corner of the aerospace, aviation, defense and technology industries.

Today, our faculty, researchers and professional staff are advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems and next-generation engineering. Working alongside industry leaders, government agencies and innovators, they are solving real-world challenges and shaping the technologies that will define tomorrow.

Whether you are an educator, researcher, administrator, technologist or industry professional, your work at Embry-Riddle will contribute to something bigger than a job. Join a community driven by discovery, purpose and excellence—and help shape the future of aerospace.

• Generous Time Off: Enjoy up to 18 days of paid leave in your first year, including 3 days granted upon hire and 15 days accrued throughout the year. You'll also receive 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.
  
  
• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
  
  
• Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution – with no vesting period.
  
  
• Personal Leave: Relax with 15 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year.
  
  

Compensation

The hourly rate for this role is up to $17.00 . The final offer will be based on the candidate’s skills, qualifications, and experience, as well as applicable state regulations, internal equity, and business needs, and may fall outside of the stated range.

Qualifications

Required Education

• Associate degree or completion of a formal program of 18+ months after high school.
  
  
• Area of study may vary.
  
  

Required Experience

• 1–3 years of related work experience, preferably in an administrative, higher education, marketing, counseling, or customer service environment.
  
  

Required Skills, Knowledge & Abilities

• Strong analytical and problem-solving skills with an in-depth understanding of information systems.
  
  
• Proficiency with Microsoft operating systems and applications, including Excel, PowerPoint, Word, Outlook/email, and SharePoint.
  
  
• Proficiency with Internet and other end-user applications.
  
  
• Excellent customer service and interpersonal communication skills.
  
  
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and meet deadlines.
  
  

Preferred Qualifications:

• Prior experience in higher education or counseling
  
  
• Marketing or advertising experience
  
  
• Aviation experience
  
  
• Candidates with Individual Logistical Support (ILS) preferred
  
  

Licenses, Certifications & Security Clearances

• None required.
  
  

To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R312001. Please attach all relevant materials to your application when you apply online. Complete submissions include:

• Cover letter
  
  
• Resume
  
  
• Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)
  
  

Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry-Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry-Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website .

Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact eraujobs@erau.edu and should not reach out to hiring managers or staff.