Job Description Summary / TWC Summary

JOB SUMMARY: The Assistant Dean of Student Services & Instructional Support is responsible for the overall leadership and administration of the Office of Student Services & Instructional Support and its programs for the College of Science, Engineering & Technology (COSET). The Assistant Dean is responsible for planning, coordinating, and delivering a full range of student services designed to enhance the educational, professional, and social experience of students. This position reports to the Dean.

DISTINGUISHING CHARACTERISTICS: This is a senior administrative and student services leadership position requiring significant oversight experience in planning, coordinating, and delivering student and instructional support across the college.

Essential Duties Summary

• Supervises assigned staff to maintain and institute programmatic improvements in the areas of recruitment, admissions, transfer, registration, retention, and student professional development.
• Supervises assigned staff to maintain classroom technology and any improvements as required by the university through the Office of Institutional Technology or as required by the Dean.
• Assures that policies and procedures pertaining to students are made available and followed. Resolves student problems, both academic and non-academic. Manages student petitions and grievances.
• Serves on college committees and university committees as requested.
• Establishes an effective quality assurance structure and process for student service programs.
• Serves as liaison to the TSU Registrar, Student Accessibility Services Office, Office of International Services, and other student-related services and offices to manage registration, advising, persistence, accommodations, international student issues, and all other student concerns.
• Plans, coordinates, and implements special academic programs, and special events.
• Oversee the College’s scholarship programs.
• Assists the Dean with formulating policies and implementing action plans for student services.
• Compiles information and prepares administrative reports.
• Participates in professional development for self and assures the participation of staff in professional development activities.
• Teaches at the undergraduate and/or graduate levels.
• Other duties as assigned.