Student Success
University Advisement Center
The Division of Student Success seeks an Assistant Director to
provide leadership within the University Advisement Center.
Successful candidates will be forward ‑ thinking, student ‑
centered, and solutions ‑ oriented leaders committed to
strengthening one of the nation's fastest ‑ improving graduation
and retention environments.
The Assistant Director will supervise a team of academic advisors
and will also provide direct advisement services to support
undergraduate students.
WHAT MAKES THE UNIVERSITY ADVISEMENT CENTER A GREAT
PLACE?
- Generous benefits including:
A knowledge-sharing organization that works collaboratively
with a variety of partners.
Professional development opportunity and mentorship
A rapidly growing center within an academic setting
Would you be interested in attending an award-winning research
university for free? Our Tuition Assistance Program lets employees
take classes for free. At Georgia State University we emphasize
work-life balance.
HERE IS WHAT YOU WILL DO
Team Leadership & Supervision
- Directly supervising Graduation Counselors including hiring,
onboarding, training, performance evaluation, and professional
development.
- Establishing expectations, workflows, and accountability
measures that support consistent, high-quality graduation
counseling practices
- Providing leadership, coaching, and support for complex student
cases escalated by Graduation counselors
- Fostering a collaborative, solution-focused culture centered on
student success, policy expertise, and continuous improvement.
Strategic Graduation & Degree Progression
Oversight
- Oversee graduation-focused advising strategies for high-credit,
off-progression, and at-risk student populations
- Ensuring accurate and timely degree evaluations, graduation
plans, and policy interpretations across the team
- Monitor degree progression barriers, identify systemic issues,
and partner with Assistant Directors and Directors on resolution
strategies.
- Lead the development, refinement, and execution of graduation
initiatives and targeted completion campaigns.
Policy Interpretation & Advanced Case Resolution
- Serve as an escalation point for complex academic policy
interpretation, degree exceptions, substitution requests, and
cross-college issues.
- Ensure Graduation Counselors apply policies consistently and in
alignment with Board of Regents and institutional regulations.
- Collaborate with colleges, the Registrar, Financial Aid, and
Enrollment Services to resolve high-impact student cases.
- Recommend policy clarifications or process improvements based
on case trends and outcomes.
Data-Informed Decision Making & Reporting
- Utilize data systems (EAB Navigate, Banner, Degree Works,
Argos, Excel, and related tools) to monitor graduation trends,
counselor caseloads, and intervention effectiveness.
- Analyze retention, progression, and completion data to inform
staffing models, outreach strategies, and resource allocation.
- Prepare reports and insights for Director-level leadership to
support institutional planning and performance metrics.
- Use data to drive continuous improvement across graduation
counseling practices.
Cross-Unit Collaboration & Institutional Alignment
- Partner with Assistant Directors, College Advising Offices, and
Academic Advisors I-III to align graduation advising standards and
messaging.
- Represent the Graduation Counseling team on cross-functional
committees focused on retention, curriculum, and academic
operations.
- Serve as a subject-matter leader in degree progression and
completion strategies across the university.
- Support onboarding and training efforts for broader advising
staff as needed.
Training, Quality Assurance & Program Development
- Develop and oversee training frameworks for Graduation
Counselors related to policy updates, degree evaluation best
practices, and data tools.
- Establish quality assurance processes to ensure accuracy,
consistency, and compliance in graduation counseling work.
- Identify professional development opportunities that expand
team expertise and leadership capacity.
- Support presentations, workshops, and internal communications
related to graduation pathways and academic policy.
Qualifications :
Minimum Requirements:
- Bachelor's degree and three years of supervisory/management
experience, or a combination of education and experience.
Preferred Hiring Requirements:
Preference may be given to candidates who demonstrate the
following:
- A Master's degree and at least five years of experience in
student affairs, student retention, academic advising, or related
higher education roles.
- Experience supervising, mentoring, or serving as a lead worker
for advising or student-facing staff.
- Experience leading academic processes, student retention
initiatives, or cross-campus projects.
- Demonstrated ability to use data and analytics to inform
student success interventions and operational improvements.
- Strong oral and written communication skills, with proven
ability to resolve complex student issues through follow-up and
coordination.
- Proficiency with Banner, Excel, and student success platforms
such as EAB Navigate and Degree Works (or comparable systems).
