Assistant Director, Admissions

Position Summary

The Admissions Department at The Chicago School is responsible for recruiting students for academic programs across the university’s campus locations and online. The Admissions Department works closely with TCS Education System, who provides marketing, systems support, and training for The Chicago School admissions operations.

The Assistant Director of Admissions is an entry-level management track position at the Chicago School. The primary responsibility is successfully recruiting certificate and degree-seeking students for their assigned group of programs, with responsibility for all phases of the admissions process, from initial contact through enrollment, and it is expected that they will provide the highest level of student engagement. In addition, The Assistant Director of Admissions will have team leadership responsibilities within their group and will mentor and train Admissions Representatives. The successful candidate will be an articulate, organized, results driven, dynamic, enthusiastic, experienced leader and team player. This position provides an excellent opportunity for a talented and committed professional whose skills and attitude complement a dynamic, collegial team.

Assistant Directors of Admissions who are assigned to a specific campus as their primary location will have responsibilities on campus and their presence will be required at that campus location.

The ability to work evenings and weekends is required, as is occasional domestic travel.

Principal Duties

Recruiting

• Successfully recruit new students for assigned programs at The Chicago School, serving as their primary point of contact throughout the admissions process.
• Complete a high level of outbound calls each day to reach prospective students. Inquiries will be assigned, and Senior Admissions Representatives are expected to complete calls in accordance with established scripts and policies in a timely manner.
• Respond to all new student inquiries quickly and maintain consistent communication with all assigned prospective students throughout the admissions process.
• Conduct telephone-based, virtual, and in-person consultations to qualify prospective students, explain available academic programs, advise them on admission requirements, and ensure that all admission paperwork is completed properly.
• Provide superior customer service to students through the entire admission process.

Management

• Effectively maintain Salesforce database through inquiry management, proper documentation, logging of calls and activities, and a purposeful contact strategy.
• Independently produce accurate applicant and inquiry reports, including forecasts.
• Positively and professionally represent the university through telephone-based, virtual, and in-person meetings and events.
• Supports supervisor in attending and facilitating meetings, and serving as admissions point of contact.
• Train Representatives on product knowledge, technology, best practices in the admissions process, and other areas to improve new student recruitment.
• Develop admissions related messaging and content for training and student facing purposes.
• Assist supervisor in assessing Representative performance.

Perform other duties as assigned.

Minimum Qualifications

• A Bachelor’s degree from an accredited college or university.
• A minimum of 3 years of experience in admissions, with a minimum of 1 year of experience at a Senior Admissions Representative level or higher.
• Strong communication and listening skills.
• Computer skills including experience using customer relationship management systems and the ability to learn new systems quickly.

Preferred Qualifications

• A Master’s degree from an accredited college or university.
• Demonstrated leadership experience.