"Assistant Director, Admissions"

Position Summary

Reporting to the Associate Director of Admissions, the Assistant Director assists in coordinating the admission process that meets targeted enrollment goals and enrolls a talent, qualified, diverse student body that enhances the reputation of the Columbia School of Social Work. The Assistant Director will be the primary source of communication and outreach to prospective students, applicants, and admitted students. The incumbent will advise applicants on admissions requirements and assist the Director with the management of inquiry communication and application processing. They will also work closely with the Associate Director on operations, utilizing Technolutions Slate CRM.

Responsibilities

• Coordinate the admissions application process and field prospective and applicant inquiries. Advise applicants on admissions requirements and policies, and communicate program, School and University information to prospects, inquiries and applicants to the School.
• Represent the School of Social Work to prospective students and the general public through a diverse array of outreach programs, activities, and communications.
• Respond to information requests, providing admissions literature, and regular and sustained outreach and follow-up to prospects and applicants.
• Provide day-to-day and overall administrative and operational support for the admissions office. Coordinate graduate information sessions, School-hosted receptions, and other programs.
• Train administrative and student support staff in the use of recruitment CRM, document scanning, and application file maintenance, tracking, and reporting.
• Conduct School and University tours for prospective students, arrange class visits, and provide support for other customized recruitment and yield activities as assigned.
• Perform other relevant duties as needed and assigned.

Minimum Qualifications

• Bachelor's degree required
• A minimum of 2-4 years of related experience required or equivalent combination of education and experience.
• Must demonstrate a strong customer focus with excellent presentation, interpersonal, written, and oral communication, and computer skills required (proficiency with MS Office Suite).
• Ability to communicate complex information simply, both verbally and in writing, is required. Candidate must possess strong skills in diplomacy, tact, and discretion.
• Ability to exercise good judgment, work under pressure and deadlines, and carry out multiple tasks required.
• The ideal candidate should be personable and friendly, dependable, creative, resourceful, and flexible.
• Must be able to collaborate well with team members and perform work independently.
• Must be timely, self-motivated, detail-oriented, and possess patience, tact, and an ability to function effectively with a broad constituency.
• Ability to travel and work evenings and weekends are required.

Preferred Qualifications

• Degree and/or work experience in Social Work and/or Higher Education is desirable.

Other Requirements

This position is on a hybrid schedule of 3 days on-site, subject to change based on operational needs. Applications with cover letters will be given priority consideration.