University of Delaware
Equal Employment Opportunity Statement
The University of Delaware is an Equal Opportunity Employer which
encourages applications from Minority Group Members, Women,
Individuals with Disabilities and Veterans. The University's Notice
of Non-Discrimination can be found at
http://www.udel.edu/aboutus/legalnotices.html
Job No: 503781
Work Type: Staff
Location: Newark, DE
Categories: Admissions, Full Time
Pay Grade: 29E Context of Job: The Office of
Undergraduate Admissions receives approximately 40,000 freshman and
transfer applications per year, hosts on-campus and off-campus
recruitment events (approximately 30,000 visitors/year), and
maintains a prospect list of more than 300,000 potential students
globally. Under the supervision of the Director of Campus Relations
and Visit Experience, the Assistant Director is a critical member
of the Visit and Events Team, and responsible for campus tour and
student ambassador logistics. This position is tasked with
scheduling, implementing, and evaluating information sessions,
campus tours, group visits and other programs for prospective and
admitted students. The Assistant Director will coordinate logistics
for and oversee the day-to-day of a high-volume campus visitor
program. The Assistant Director will supervise over 100 students in
the Blue Hen Ambassador Tour Guide program, including providing
direction to the senior leaders of the program. This role will hire
and train the tour guides, develop a tour guide work schedule,
provide mentorship, and advise a comprehensive program for new and
current Blue Hen Ambassador student tour guides.
Major
Responsibilities:
- Establish a yearly calendar of dates and times for optimal
daily visitation experiences for prospective and admitted students
and their families, group visits, and transfer admissions
sessions.
Recruit and hire new student tour guides based on the needs of
the program and the goals laid out in the strategic plan.
Develop an effective training and evaluation program for new
and returning tour guides. Mentor and advise the student tour guide
program to develop and maintain tour performance, various
professional development skill sets, and collaborative teamwork in
the program.
Manage the day-to-day of visitation programming execution,
including reserving rooms, tour guide shift assignments,
coordinating with catering, etc.
Manage the Slate/CRM requirements for each visit, including
building the visit, registration form, survey, and landing pages.
Analyze survey responses and programming trends to continually
enhance and strengthen the University of Delaware visitor
experience.
Develop an annual marketing and communications plan for
admissions visits and tours with the admissions Marketing
Team.
Collaborate with college units to coordinate their programming
with experiences offered by the Office of Undergraduate
Admissions.
Collaborate with campus units for tour guide training,
including evaluating the tour routes and continuously update the
tour talking points manual. Coordinate with Residence Life &
Housing to identify residence hall showrooms for campus tours.
Provide support to the University Visitors Center Front Desk
staff and reception area.
Serve as a member of the Admissions Events Team, supporting
logistics for open houses, on-campus and off-campus recruitment and
yield events.
Serve as a member of the Admissions Committee, review
credentials, and make recommendations for admission decisions.
Conduct file review for first-year and transfer students, as
needed. Perform other related duties as assigned.
Qualifications:
- Bachelors degree, masters preferred, and three years of direct
or closely related experience or equivalent combination of
education and experience.
- Experience with and knowledge of college student affairs,
student development, and student programming and mentorship.
- Strong customer service skills. Strong attention to
details.
- Creative and innovative problem solver and developer.
- Demonstrated ability to be proactive and reactive to situations
during a campus visit and with the student tour guides.
- Effective written and oral communication and organizational
skills.
- Strong presentation skills required Effective interpersonal
skills and ability to work effectively with a wide range of
constituencies in a diverse community.
- Ability to multi-task and work independently as a team member
to achieve common goals is expected.
- Knowledge of student recruitment, retention issues and
admissions standards is expected.
- Experience with Slate or another CRM or tour scheduling program
is preferred.
- Experience with event planning is preferred.
- Experience with the coordination and implementation of campus
visit programs is preferred.
Notice of Non-Discrimination and Equal Opportunity
The University of Delaware does not discriminate against any person
on the basis of race, color, national origin, sex, gender identity
or expression, sexual orientation, genetic information, marital
status, disability, religion, age, veteran status or any other
characteristic protected by applicable law in its employment,
educational programs and activities, admissions policies, and
scholarship and loan programs as required by Title IX of the
Educational Amendments of 1972, the Americans with Disabilities Act
of 1990, Section 504 of the Rehabilitation Act of 1973, Title VI
and VII of the Civil Rights Act of 1964, and other applicable
statutes and University policies. The University of Delaware also
prohibits unlawful harassment including sexual harassment and
sexual violence.
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