Assistant Director, Counseling

Georgetown University comprises two unique campuses in the nation's capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

Requirements

Job Overview

With intermediate supervision from the Associate Director of Counseling, this Associate Director delivers counseling services to current and prospective students and their families regarding the financial aid process, procedures, and program rules, including information about all federal, state, private, and institutional loan, grant and work programs. This position is responsible for assisting with the undergraduate caseload of students including preliminary review and processing of financial aid applications, maintenance of all financial aid records, and for written and verbal communication with students to ensure the highest standards of customer/client services and support established procedures to ensure compliance with applicable laws, regulations, and University policies.

The Main Campus Office of Student Financial Services provides counseling and application processing services to 14,500 potential and current undergraduate and graduate applicants for aid each year. Most clients make multiple inquiries or visits per year. The Office of Student Financial Services manages an active caseload of 9,300 clients each year (currently enrolled students) and administers $300 million each year in Main Campus scholarship, loan, and work programs. Each caseload manages approximately 1,250 financial aid applicants each year. Activities include application processing/audit, financial counseling, monitoring enrollment status, and review of requests for additional aid in unusual or emergency circumstances.

Work Interactions

This position reports directly to the Associate Director of Counseling and supports current and prospective undergraduate students and families in addition to supporting other counseling needs in the OSFA unit. The unit provides financial aid counseling to diverse student and parent populations and works closely with other University departments to ensure quality service. The financial aid counselor frequently communicates and interacts with prospective applicants for admission to Georgetown's Main Campus programs as well as with enrolled students. This position administers over scholarship, loan and work programs to over 1,250 financial aid applicants each year. Activities include application processing/audit, financial counseling, monitoring enrollment status, and review of requests for additional aid in unusual or emergency circumstances.

Requirements and Qualifications

• A bachelor's degree and part-time or full-time work experience with counseling, customer service, and/or administrative support.
• Demonstrated ability to collect and analyze data and to use independent judgment where appropriate
• Excellent interpersonal and communication skills, a demonstrated ability to work with a diverse client population, and commitment to continuous quality improvement and customer services.
• Experience with and knowledge of PC based administrative software.
• Any combination of experience with Ellucian's Banner, COGNOS, and/or Microsoft Office.
• Knowledge of federal, state, and/or institutional financial aid program rules, regulations, or processes.

Work Mode Designation

This position has been designated as Hybrid. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.

Pay Range

The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is: $19.20 - $28.70. Compensation is determined by a number of factors including, but not limited to, the candidate's individual qualifications, experience, education, skills, and certifications, as well as the University's business needs and external factors.