"Assistant Director, Development (Donor Experience Officer)"

Job Details

Assistant Director, Development - Donor Experience Officer

Law Development & Alumni Affairs

Georgia State University

Reporting to the Assistant Vice President for Development, the Donor Experience Officer (DXO) will focus on qualifying and soliciting leadership annual giving prospects ($1,000-$10,000) for the College of Law and leading the Law Firm Campaign.

As we gear up for the next campaign, this position will help fill the gap in the donor pipeline and serve the need to grow and expand the donor base. The DXO will achieve this by identifying, cultivating, soliciting and stewarding donors through various mediums, including face-to-face meetings, phone calls, texting, social media, mail, video conferencing and email.

Through the DXO program, this position will work closely with the central Annual Giving department, the lead DXO and DXOs in other cohorts to ensure all donor experience strategies are executed properly. The DXO will also collaborate with the Annual Giving team to utilize existing central technologies that assist outreach efforts. The two primary goals of this position are to assist with donor pipeline development and identify major gift leads for development officers.

WHAT MAKES Georgia State University A Great Place to Work:

Would you be interested in attending an award-winning research university for free? Our Tuition Assistance Program lets employees take classes for free. At Georgia State University we emphasize work-life balance. With excellent benefits, competitive pay and an exciting location, Georgia State University could be the place for you.

Georgia State offers competitive pay and benefits including:

• Paid Leave Time
• Comprehensive Health, dental and vision insurance Coverage
• 403(b) and Pension plans

And that's not all; visit our benefits page at: http://www.gsu.edu/hr/benefits/index.html

Examples of duties include:

Solicitation and Qualification:

• Manage a portfolio of approximately 500 current, lapsed and prospective leadership annual giving donors for the College of Law.
• Cultivate relationships with these donors via phone, email, texting, LinkedIn, mail, Zoom, ThankView, local in-person meetings and other industry communication tactics.
• Solicit College of Law donors to make new gifts, renew or upgrade their contributions, focusing on securing gifts in the $1,000-$10,000 range. Conducts 10-15 face-to-face or virtual visits per month, consistently raising $450K-$749K per year.
• Appropriately steward closed gifts and promote philanthropic opportunities such as the Law Firm Campaign, college giving priorities, crowdfunding projects, and Georgia State Day.
• Collaborate with Prospect Management and Research to update, adjust and maintain the donor portfolio.
• Actively solicit, cultivate, qualify (or disqualify) major gift donors and hand off prospects based on their interests, capacity and propensity.
• Identify new sources of support for individual giving and strategically move donors up to major gift levels. Actively hand off prospects to major gift officers based on the donor’s interests, capacity and propensity.
• Ensure effective prospect tracking, record keeping and reporting aligned with the metrics and reporting guidelines from University Advancement.

Liaison to Special Audiences:

• Collaborate with unit partners to identify, qualify and solicit prospects for special projects as assigned.
• Hold regular meetings with development officers to discuss strategy and overall goals.
• Research industry standards, trends and breakthroughs to implement best practices.
• Manage the Law Firm Campaign.
• Work closely with additional Donor Experience Officers, the Senior DXO and Annual Giving partners to ensure all technology and strategies associated with DX are executed properly.

Stewardship

• Coordinate and assist donor stewardship programs for leadership annual giving prospects.
• Ensure that donors receive proper recognition and documentation for their gifts.
• Draft correspondence to donors and prospects.

Disclaimer: This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee’s direct supervisor.

Qualifications

Minimum Hiring Qualifications:

• Bachelor's Degree and one year of experience; or a combination of education and related experience.

Preferred Hiring Qualifications:

• Preference will be given to candidates with experience working with donors.
• Knowledge of the Salesforce application software UCI Ascend.