"Assistant Director- Financial Aid Veteran Affairs"

Job Details

The Assistant Director of Veterans Benefits plays a key role in the daily operations of the Veterans Benefits team within the Student Financial Services Office. Serving as a designated School Certifying Official (SCO), the Assistant Director is primarily responsible for certifying veterans education benefits with the U.S. Department of Veterans Affairs. This role also involves frequent interaction with students through various communication channels, providing guidance and support throughout the benefits process. This is a full-time hybrid role with a minimum of two required days at Excelsior's home office of 7 Columbia Circle, Albany, NY, with the remainder of the days worked from home.

Duties and Responsibilities:

• Provide responsive, student-centered support through phone, email, and other communication platforms.
• Advocate for students by supporting their understanding and access to education benefits, and by representing their needs and concerns within institutional processes and policies.
• Stay current with federal, state, and institutional regulations.
• Support the collection, review, and processing of required documentation and forms to ensure timely and accurate certification.
• Assist in the development, revision, and continuous improvement of unit processes related to Veterans programs administered by the University.
• Serve as a liaison with the U.S. Department of Veterans Affairs and other relevant agencies to facilitate benefit certification and issue resolution.
• Engage in ongoing professional development and actively contribute to the growth and knowledge-sharing of team members.
• Perform other duties as assigned to support the evolving needs of the unit and the students we serve.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires a Bachelor’s degree.
• Minimum of two years of experience working in higher education.
• Preferred experience supporting veteran students.
• Demonstrates a strong commitment to serving a diverse student population.

The hiring salary range for this position is $48,000.00 – 50,000.00. Application Information: If you have problems with online submission, please call 518-608-8238. Excelsior University offers competitive compensation and a generous benefits package that includes paid time off, retirement, and excellent health insurance. Interested candidates should submit a letter of application, resume, and the names of three professional references. Please submit requested information by clicking the Apply Now button on this page. Excelsior University is an equal opportunity employer committed to ensuring all qualified applicants receive consideration for employment without regard to any legally protected characteristic. AA/EOE/ADA.

Organization

Founded as Regents College in 1971 and chartered as a private, nonprofit institution in 1998, the College was renamed Excelsior College in 2001. Excelsior means “ever upward” in Latin, and it reflects the aspirations of our students and graduates. Excelsior College is an accredited, recognized leader in removing obstacles to the educational goals of the adult learner. We provide efficient and affordable access to higher education through multiple avenues to degree completion.

An Adult Learner Focus: Excelsior College revolutionized adult higher education by recognizing learning wherever and whenever it occurs. A leader in online and distance learning, Excelsior College awards degrees at the associate and bachelor’s levels in liberal arts, nursing, business, technology, and health sciences, and at the master's level in liberal studies, nursing, and business. Certificate programs are also offered by the Schools of Business & Technology, Health Sciences, Liberal Arts, and Nursing.

Customized Flexibility Makes the Difference: Students have educational paths that are as unique and diverse as they are. Detours and rest stops are a fact of life. Our committed, national faculty members, and caring, professional staff help working adults overcome barriers to achieving personal, professional, and academic success. As a proven leader in the assessment and validation of student knowledge through the application of a rigorous yet flexible and individualized approach, we work with each student to discover how best to avoid back-tracking on their road to success.

Our Mission: Excelsior College provides educational opportunity to adult learners with an emphasis on those historically underrepresented in higher education. The College meets students where they are - academically and geographically, offering quality instruction and the assessment of learning.

A Pioneer in Distance Learning: We offer busy students around the world the advantage of both earning credit at a distance and applying previously-earned college-level credit toward degree or certificate programs.