"Assistant Director for Housing Operations"

Position Summary

The Assistant Director for Housing Operations works in partnership with Facilities Management to maintain the University's thirty-eight residential facilities as well as overseeing on-going and ad hoc projects related to facilities operations. The position serves as a liaison between Residence Life and our on-campus partners and outside vendors: moving services, extermination, laundry, furniture, student rental services, and others. The Assistant Director oversees all processes connected to the opening and closing of the residential buildings, including room inspections and damage billing, and works in conjunction with the Director for Housing Operations on residence hall renovation and new construction projects. This position collaborates with the Coordinator for Housing Operations to ensure an effective check-in and check-out process and shares responsibility with other Residence Life professional staff for assisting in training activities, database and inventory management, and rotating weeknight and weekend on-call responsibilities.

Villanova is a Catholic university sponsored by the Augustinian Order. The University is an equal opportunity employer and seeks candidates who understand, respect and can contribute to the University's mission and values.

Duties and Responsibilities

Serve as departmental liaison with campus partners and outside vendors

Campus Partners:

• Plan and facilitate quarterly meetings with Facilities, Custodial, Environmental Health and Safety and Public Safety to review policies and procedures related to maintaining the residence halls.
• Work in conjunction with Custodial and Facilities staff to prepare residential buildings for opening of the halls at the beginning of each academic term.
• Collaborate with Housing Services Specialist to process and track daily requests for individual room and common area maintenance and custodial service needs and provide updates on maintenance requests to staff and students.
• Oversee regular on-site hall inspections with Area Coordinators and Custodial and Maintenance staff to ensure optimal levels of cleanliness and repair.
• Coordinate student property damage claims related to facilities maintenance issues with the assistance of the Housing Services Specialist.

Outside Vendors:

• Manage moving services
  • Provide direct supervision of moving crews and coordinate requests for weekly services
  • Oversee moving services budget and expenditures
  • Supervise removal, disposal, and installation of residence hall furnishings
  • Maintain thorough assessment of residence hall furniture inventory and manage storage areas.
  • Collaborate with the Coordinator for Housing Operations to provide vendors with access to halls and student rooms
• Manage extermination services
  • Process service requests and oversee follow-up
  • Work with service representative to establish and maintain a sound preventative maintenance program
• Manage laundry services
  • Process service requests and oversee follow-up
  • Work with Procurement and Wildcard Office in the development and follow through on the service contract from all parties
• Coordinate refrigerator rental and other sales programs
  • Collaborate with Director for Housing Operations to choose vendors and secure contracts
  • Coordinate with outside vendors to oversee drop off and pick up of student rentals and purchases in the residence halls
• Manage residence hall lounge furniture rental
  • Manage budget for rental program
  • Collaborate with vendor to inventory and maintain furniture

Assist the Director for Housing Operations with day-to-day operations of the Office for Residence Life

• Respond to student, parent and other constituent inquiries and concerns related to Facilities and Custodial Management and outside vendor services
• Oversee and develop weekly task schedule for Graduate Operations Manager
• Develop and disseminate educational material related to residence hall operations
• Assist with development and presentation of RA training and in-service programs related to residence hall operations, environmental health and safety and other topics, as needed
• Participate in nightly on-call rotation as primary and second-tier support for graduate staff; respond to crisis situations on campus, as needed
• Participate in weekly office meetings and weekly meetings with supervisors
• Participate in departmental functions and events, as scheduled
• Assist, as needed, with Residence Staff Selection

Residence Hall Renovations and New Construction Projects

• Assist in the development of and administration of capital renewal budgets and projects
• Develop and administer a comprehensive plan for cyclical furniture replacement
• Assess and establish priorities for lounge and common area furnishings
• Collaborate with Director for Housing Operations for residence hall renovations and new construction projects

Coordinate Residence Hall Check-in and Check-out Processes

• Collaborate with Coordinator for Housing Operations on the preparation of residence halls for student move-in
• Oversee the moving crew to ensure the correct set-up of room and apartment furniture in preparation for opening of buildings for each term

Coordinate Residence Hall Room Inspection Program and Damage Billing

• Maintain and update the floorplan database
• Coordinate room assessment processes through StarRez for the beginning and end of Fall, Spring, and Summer terms
• Collaborate with Director of Housing Operations to maintain damage charges in StarRez
• Provide training and serve as resource for Area Coordinators for Residence Management during end-of-year student damage billing process

Perform other duties and assist with projects as assigned

Minimum Qualifications

Formal Education

• Bachelor's degree required

Minimum Work Experience

• 3+ years of experience in residence hall operations.
• Excellent written and oral communication skills.
• Strong interpersonal and human relations skills
• Effective organizational, planning and budgeting skills
• Ability to collaborate with professional, paraprofessional and administrative staff
• Appreciation for the mission and values of Catholic Higher Education.
• Computer literacy in basic word-processing and data-management programs.

Preferred Qualifications

• Master's degree in Student Affairs, Higher Education Administration or related field strongly preferred.
• Experience with StarRez Housing Software preferred.

Physical Requirements and/or Unusual Work Hours

The Assistant Director for Housing Services interacts extensively with other University departments and student paraprofessional staff. Consequently, it is not uncommon that meetings and events may need to be scheduled beyond traditional work hours. The Assistant Director for Housing Operations should anticipate the need to work early mornings, into evenings and on weekends, as necessary, especially during student training and hall preparation periods.

Salary Posting Information

This position falls within salaried grade 13 and the range for this position is $51,000-63,800. The final salary will be determined with consideration of several factors including the selected candidate's qualifications, department budget availability, market data, and internal equity.